OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Content Manager integration delivers significant cost savings, streamlined working practices, and regulatory compliance
Create integration between key recordkeeping systems for regulation compliance, seamless access, and ease of audit.
As other organizations around the world, the university had to rapidly respond to a very different way of working when COVID-19 hit in 2020. It accelerated the adoption of the Ivanti IT automation platform, designed to streamline remote working through online forms and workflows. Kaye England, Manager, Enterprise Information Management Services (EIMS), explains further: “The platform is internally branded as ServiceHub and provides paperless cross-team access to a fully digital environment with searchability and central access to our policy manuals and forms. This was particularly helpful in getting our human resources (HR) colleagues up and running remotely quickly. However, we soon realized that Ivanti was not meeting our legislative recordkeeping compliance requirements in how content was managed from a retention and access perspective.”
Most HR documents need to be retained for 80 years and for this purpose the university implemented Content Manager many years ago. Any high risk and high value documents are safely managed in this trusted system that has been finetuned over time. Content Manager integrates with the Peoplesoft HR system with employee folders created hourly through an API connection. This means that HR staff can start their employee recordkeeping within just hours of a new employee joining the university.
The integration between ServiceHub and Content Manager is a significant process improvement for the HR and EIMS teams. It was crucial to the rapid ability of staff to work remotely in response to the COVID-19 crisis and it has capably supported a highly distributed workforce reliant on digital workflow.
An integration between ServiceHub and Content Manager was essential as the HR team wasted precious time manually saving task summaries in ServiceHub together with any attachments to their computer so that they could then send it to Content Manager for safekeeping. Metadata on these manually exported records was often inconsistent due to human error, making it difficult to find the records. In addition, every ServiceHub record created in Content Manager needed a unique ID for audit and reporting purposes.
“Staff from the infrastructure services team at UniSQ and the ServiceHub team worked together to extract the information from ServiceHub,” comments Kaye. “These records were exported in HTML and PDF format and integrated into the relevant employee file in Content Manager. The process to integrate ServiceHub with Content Manager required custom coding so that subfolders are automatically created in Content Manager once a case is finalized. This resulted in an API that maps ServiceHub export settings exactly to Content Manager. We also created an additional Content Manager field for the unique ServiceHub record ID.”
All records flowing from ServiceHub to Content Manager are visibly marked to show that they are integrated. If the workflow fails for some reason, the document is sent to an exceptions folder so that staff can manually finish the process. This great collaboration between different teams ticks all the boxes for UniSQ's recordkeeping obligations. It also fits well with the EIMS strategy of making recordkeeping seamless and in the background, ensuring a simple and effective process for the end user.
The IT teams had the opportunity to increase their Content Manager knowledge during the integration project. Naomi Lutvey, Director of Client Services for UniSQ is pleased with the result: “This integration will ensure that all high value, high risk records created in ServiceHub are consistently captured in Content Manager. Having this capability ensures that ServiceHub will continue to develop and meet user demands, safe in the knowledge that all content is managed according to our compliance requirements.”
Kaye comments on benefits achieved: “Today, we file our working documents neatly in Content Manager once the request is completed, whereas previously these documents were filed individually. We now automatically export close to more than 10,000 documents each year which translates to a tangible cost saving of thousands of dollars. Consistent metadata and naming conventions are applied automatically, and this means records are found quickly and efficiently.”
Regular audits, using the unique ServiceHub ID field, are carried out in minutes, compared to hours, or even days previously. The ServiceHub team works continuously on improving the code so that it can be used for more record types and workflows between ServiceHub and Content Manager, always ensuring to meet legislative obligations as well as making recordkeeping seamless for end users.
Andrew Williams, Associate Director of People Services at UniSQ concludes: “The integration between ServiceHub and Content Manager is a significant process improvement for the HR and EIMS teams. It was crucial to the rapid ability of staff to work remotely in response to the COVID-19 crisis and it has capably supported a highly distributed workforce reliant on digital workflow.”
Today, we file our working documents neatly in Content Manager once the request is completed, whereas previously these documents were filed individually. We now automatically export close to 8,000 documents each year which translates to a tangible cost saving of thousands of dollars.
The University of Southern Queensland (UniSQ) is Australia's leading regional university. With a strong focus on research, teaching, and positive student experience, it provides high quality flexible programs producing Australia's highest paid graduates. Over 22,000 students enroll each year and benefit from flexible options of on-campus studies, delivered across three campuses in Queensland, Australia, online and multimodal study options leveraging trusted national and international education partners. UniSQ is ranked in the top two percent of universities worldwide, reaching the top 500 universities, and the top 90 young universities worldwide.