Personal real-time communications
After considering other Customer Communication Management (CCM) products on the market, UIG decided that OpenText Exstream™ was the best fit for its needs because it was based on a ‘best of breed’ software approach.
UIG has seven Exstream applications covering the personal auto, dwelling, billing, claims, checks, liability and mail certificate elements of its business. It has also started the implementation of a new ‘Personal Package,’ incorporating five insurance products. Exstream is mainly used to generate written claim letters, declaration pages, invoices, cheques and general letters.
“The challenge was to integrate Guidewire and our OnBase® Enterprise Content Management system with all the documents generated from Exstream. For that reason, we came up with a solution that fulfilled all requirements in terms of seamless integration between systems and services. It is designed to provide fast responses and portability for future migrations and upgrades,” said Acevedo. “The aim of this integration is that we can standardize the communications that we send to our customer but also have the flexibility to change things like logos and contact numbers.”
Exstream enables users to make the most of every customer touch point by creating personalized, real-time customer communications that can be delivered through their preferred channel, including web, email, print and SMS. Insurance carriers like Universal Group are one of the target markets for Exstream because it can significantly reduce costs by providing a single software solution for policies, bills, quotes/proposals and correspondence. It also supports straight-through processing for high-volume and on-demand communications.