OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
OpenText™ Webroot™ cybersecurity bundle boosts revenue by 30% while providing sophisticated protection to client base
Protect clients systems and data in a cost-effective and user-friendly manner as cybersecurity threats continually increase and evolve.
Telepathy’s main goal is to proactively support its clients’ data security so that its clients don’t have to. In recent years, companies of all sizes have seen a greater frequency of cyberattacks that could potentially close down their business. Jason Silvis, COO for Telepathy, explains further: “When we deployed traditional anti-virus software for our clients to protect their systems, we found that this really slowed down their performance, to the point where regular processes were brought to a standstill. And worse, we found they weren’t as effective as expected, so we ended up downloading two or sometimes three different programs to plug the gaps and do the whole job. Not an effective use of compute resources or time.”
After investigating the market for options, Silvis found Endpoint Protection. This advanced machine learning and cloud-based solution provides multi-vector protection against malicious files, scripts, exploits, and URLs. Purpose designed for managed service providers (MSPs) such as Telepathy and their small and medium-sized business (SMB) client base, Endpoint Protection prides itself on its minimal footprint and system performance impact. “We love that we need just the one solution,” says Silvis. “Endpoint Protection includes an easy computer cleanup tool that runs and cleans any junk off a computer with just a click. Even though we receive lots of updates in Webroot, these don’t slow performance as it all runs in the background and updates all the anti-virus malware definitions.”
OpenText gives its MSP community phenomenal support to ensure client success. We have weekly calls, and there is virtual training available 24 hours a day, as well as in-person classes if we need it. Working with Webroot, we anticipate a 30 percent increase in revenue from our existing clients.
All Webroot cybersecurity solutions are consolidated in a user-friendly console. This cloud-based management console gives Telepathy visibility and control over any client devices with the Webroot agent installed. The team can manage multiple sites and locations and leverage powerful remote agent commands. A key benefit of the cloud-driven approach is that the intense processing of malware discovery and analysis is performed in the cloud, without any performance impact on the clients’ IT environments.
The management console was one of the reasons why Silvis investigated other Webroot solutions and decided on DNS Protection and Security Awareness Training. DNS Protection helps Telepathy control its clients’ networks while maintaining the security and privacy needed to protect users from accessing malicious sites. It can be used to enforce internet usage policies, such as blocking different countries using geofencing, and will stop inbound malware and other DNS-based attacks.
With 82 percent of all security breaches involving a human element*, Security Awareness Training is a proven educational approach for reducing risky employee behaviors that can lead to security compromises. Employees learn about subjects such as information security, social engineering, malware, and industry specific compliance topics. Silvis comments: “We started with Security Awareness Training internally. Our employees receive weekly or biweekly training classes. It’s very cost-effective and easy to do. Now, when a scenario happens in real life, our team knows how to recognize and respond to a phishing attack, for instance. Our clients love it too and we are in the process of rolling it out to our whole base.”
Most of our clients need cybersecurity insurance to run their business. All the insurance requirements are covered in our bundle offer, so instead of having to stack five or more different solutions, our Webroot bundle ticks all the insurance boxes for our clients in one go.
The robust Webroot solutions proved their worth when Telepathy itself became the target of a social engineering scam, involving a planned theft following a cell phone and iPad order from AT&T. Thanks to the team’s awareness of the different forms cyberattacks can take, Telepathy was able to catch the thief in the act and save itself over $3,000 worth of damages. A victim of a phishing email that cost the company more than $1,000 came to Telepathy after the event to protect and educate itself better. At the time, the client had only four employees. Today, they have over 200, all comprehensively trained by Telepathy to ensure this scenario does not get repeated. Telepathy’s client base is growing rapidly and, thanks to the highly automated Webroot operation, this can be managed with existing resources.
By bundling the Webroot solutions, made easier through the central management console, Telepathy can offer a very cost effective one-stop shop to its clients. “Most of our clients need cybersecurity insurance to run their business,” says Silvis. “This typically requires an intelligent AI-based firewall, anti-virus, and anti-malware software, as well as effective DNS protection. All the insurance requirements are covered in our bundle offer, so instead of having to stack five or more different solutions, our Webroot bundle ticks all the insurance boxes for our clients in one go.”
He concludes: “OpenText gives its MSP community phenomenal support to ensure client success. We have weekly calls, and there is virtual training available 24 hours a day, as well as in-person classes if we need it. Working with Webroot, we anticipate a 30 percent increase in revenue from our existing clients.”
Telepathy Networks LLC is a family-owned voice and data services provider, serving the US mid-Atlantic region, offering a variety of services from telephony to internet to desktop support.