Ohio Living
Throughout its many divisions and offices, Ohio Living sends and receives over 2,000 faxes every day. Much of the data transmitted is critical, as it includes patient records, physician information, medication reconciliations, treatment and care plans and administrative communications. Some of the information transmitted requires signatures, much of it is confidential and virtually all of it is time sensitive.
Prior to upgrading their fax system, Ohio Living was using standalone fax machines and analog phone lines, and its system was not integrated, efficient or cost-effective. Phone lines were sometimes unreliable, printing issues often impeded the workflow, faxes had to be individually filed and multiple administrators were required to route and coordinate the enormous volume of fax traffic. Furthermore, because the organization’s staff provides home health visits and must work outside the office where fax equipment is unavailable, their ability to communicate securely was extremely limited.
Ohio Living selected OpenText™ XM Fax™ after reviewing competitors because it best met their needs for ease of use, cost-effectiveness, streamlined workflows, mobility, reliability, 24/7 support and security.
Joyce B. Miller, chief information officer for Ohio Living Corporate, describing how things have changed with the new solution, says, “The savings we’ve realized in time, manpower and system costs have been considerable. The efficiency and flexibility of the solution has made life much easier for our people, and because XM Fax is a software solution that’s available to our people 24/7, we no longer miss any referrals.”
