OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
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Local control. Global scale. Trusted AI
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Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Full regulation compliance and data transparency with integrated suite of OpenText Data Privacy and Protection solutions
Develop a central and unified data privacy and protection solution for global data privacy regulation compliance and faster DSAR response.
In response to Europe’s General Data Protection Regulation (GDPR), South Africa introduced PoPIA (Protection of Personal Information Act): South Africa’s data protection law, aimed at protecting personal information processed by public and private bodies. As this organization has its roots in Europe and is committed to respecting its customers’ and employees’ data privacy globally, it aimed to not only meet the PoPIA regulation but to also introduce best practices from the GDPR rollout in Europe.
The organization sought advice from OpenText (formerly Micro Focus) and trusted partner Meniko who specializes in the security and management of data and records. Ken Wessels, Operations Director at Meniko, explains the scope of this undertaking: “Our client started this project with the aim of having an effective search capability across all structured and unstructured data. If the client can centrally manage customers’ data preferences and usage permission, they could then respond swiftly to any customer data subject access requests (DSAR). This is an individual’s right to request access to the personal information a company or organization holds on them. With many petabytes of customer and staff data to manage, locked in hundreds of applications and databases, this was no mean feat. We recommended OpenText data management and privacy solutions and OpenText Professional Services to collaborate in this effort.”
The project was triggered by a planned data migration to a cloud environment. The organization wanted to ensure that all redundant, obsolete, and trivial (ROT) data was clearly identified to avoid migrating more data than was necessary. Prior to the cloud migration, the team aimed to clearly classify all business data. A key part of the data discovery project concerned unstructured data held in file shares, and the company’s objective was to migrate this data to a shared storage environment.
OpenText and the Meniko team received a detailed business requirements specification from the client and converted this into a statement of work that the OpenText Professional Services team turned into a suggested framework, complete with full implementation guidelines. Workshops with the client started the analysis to identify data sources and network connectivity requirements. The workshops also served to introduce all departments to the data assessment and ensure a central level of understanding and support. The team secured executive sponsorship and worked directly with the customer program manager, the database administrators, application owners and other technical resources from the customer to create a comprehensive data inventory.
IDOL and Voltage Structured Data Manager (SDM) were deployed first in a test environment as part of a solution suite for a holistic, integrated, secure data protection and content management approach. Guided by an overall ruleset and priorities, the team started the planning to onboard over 700 applications to detect and classify personally identifiable information (PII) across unstructured and structured data so that this can be managed appropriately.
The OpenText best-in-class portfolio offers superb integration, and the total is far greater than the sum of its parts. We feel we delivered a data management solution that can take our client far into the future. All data is searchable instantly in a cost-effective manner that always prioritizes the end-customer’s privacy.
Following the planning, design, build, and test phases, Meniko and the OpenText Professional Services team focused on scanning all structured data held in a variety of databases with SDM. Unstructured data, i.e., email, Office documents, and multimedia files, were scanned for PII through the IDOL engine so that any sensitive data could be identified. Working with each individual application owner, the data was extracted and deduplicated. It was then catalogued in an IDOL-based data location registry with clear pointers to applications and data sources where PII data may be found. From here, data could be searched, “analyzed, and reported on through user-friendly dashboards.
“Before the OpenText implementation, we would have to query hundreds of systems, search for an individual’s data, manually collate that data, and create a response to a DSAR. This could of course take hours, if not days.” says Wessels. “Having this IDOL-driven register makes it easy to respond to a DSAR and manage data according to the individual’s wishes.”
This increased visibility also supported the introduction of application risk rating reports. Having this risk assessment ensures accurate impact reporting in the case of a data breach.
Our client started this project with the aim of having an effective search capability across all structured and unstructured data. If the client can centrally manage customers’ data preferences and usage permission, they could then respond swiftly to any customer data subject access requests (DSAR).
A data discovery project was launched to support a cookie consent audit. This involved the discovery of the client’s many websites to give them a comprehensive list of all URLs in use. Leveraging IDOL connectors, this list was then compared to the list of websites to which the client had already applied cookie consent, to identify whether any URLs were missed.
Content Manager is used to implement effective data retention policies. By analyzing the huge data volumes, expired data within application databases could be detected automatically. As a result, the team could archive or delete a large amount of data, while carefully managing the remaining data to comply with data privacy regulations. Data optimization and minimization supports more streamlined data storage, shorter backup times, and saves overall on data management resources. A dedicated data privacy team from the client worked alongside Meniko and the OpenText Professional Services team. Through effective knowledge transfer, this team now has full in-house responsibility for ongoing regulation compliance. This includes producing data compliance reports so that application owners and the business can make informed decisions on how data is treated.
Wessels concludes: “The success of this project made our client an internal showcase for compliance. Through the great partnership with OpenText and its Professional Services team, we could deliver the data transparency our client needed. The OpenText best-in-class portfolio offers superb integration, and the total is far greater than the sum of its parts. We feel we delivered a data management solution that can take our client far into the future. All data is searchable instantly in a cost-effective manner that always prioritizes the end customer’s privacy. Our client was also pleasantly surprised to find that the OpenText data privacy solution could easily be extended into other areas of information governance, further increasing the investment value.”