OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
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Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
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Local control. Global scale. Trusted AI
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Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
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Full regulations compliance and data transparency with integrated suite of Data Privacy and Protection Solutions
Develop a central and unified Data Privacy and Protection strategy to comply with new data privacy regulations.
Recently, South Africa introduced its answer to Europe’s General Data Protection Regulation (GDPR) with PoPIA (Protection of Personal Information Act): South Africa’s data protection law, aimed at protecting personal information processed by public and private bodies. As this organization is committed to respect its customers’ and employees’ data privacy it aimed to not only meet the local PoPIA regulation but to also bring in best practices from the GDPR rollout in Europe.
The organization explains the scope of this undertaking: “We started this project with the aim to have full data transparency. We wanted an effective search capability and to centrally manage customers’ data preferences and usage permission so that we could respond swiftly to any customer subject rights requests. A subject rights request, also known as data subject access request (DSAR), is the right to request access to the personal information a company or organization holds on you. With many petabytes of customer and staff data to manage, locked in hundreds of applications and databases, this was no mean feat. We were familiar with Micro Focus (now OpenText) already and trusted their expertise in guiding us through this effort.”
When a data management project is as large as this organization’s, the responsibility for privacy regulation compliance is often delegated to the individual system owners, because tackling the issue at a central level is a daunting task. However, delegation means the corporation has no central overview and cannot report on compliance against a unified strategy. It was felt this siloed approach would not help achieve the objectives in the long term.
The Micro Focus (now OpenText) best-in-class portfolio offers superb integration, and the total is far greater than the sum of its parts. We feel we purchased a full solution to take us into the future, rather than a set of point products.
The team wanted to start with a full data inventory, to understand exactly what personal data is stored where. Following that, it could ensure personal data is anonymized, but the aim was to do this without impacting the systems’ architecture or functionality. They wanted to provide customers with a single interface to manage their data preferences and permissions, ensuring consistency across all channels. In analyzing the huge data volumes, it was hoped data that did not need to be retained could be archived or purged, while putting effective retention schedules in place for all remaining data.
The organization decided on a suite of OpenText (formerly Micro Focus) solutions for a holistic, integrated secure data protection and content management approach. The combination consists of ControlPoint for file and content analysis, Voltage Structured Data Manager (SDM) for data archiving and application retirement, and IDOL to securely access and analyze enterprise data. “…Professional Services worked closely with our stakeholders to compile a statement of work and a project plan,” according to the Organization. “We hosted readiness workshops to introduce all departments to the data assessment and ensure a central level of understanding necessary for Micro Focus (now OpenText) and Micro Focus (now OpenText) partner staff to access each system and prepare a data inventory. We secured executive sponsorship as well as working directly with the database administrators and system owners.”
Following the planning, design, build and test phases, the team focused on scanning all structured data, held in a variety of databases, and unstructured data, i.e., email, Microsoft Office, and multi-media files. Working with each individual system owners, the data was extracted, deduplicated, and cleaned up. It was then catalogued into an IDOL-based data repository where it could be searched, analyzed, and reported on through user-friendly dashboards.
“Before the Micro Focus (now OpenText) implementation, we would have to query hundreds of systems, search for a particular person’s data, manually collate that data, and create a response to a DSAR,” according to the senior Organization official. “I can only imagine the number of hours it would take us to respond.”
A dedicated data privacy team worked alongside the Micro Focus Partner and OpenText Professional Services, and through effective knowledge transfer between the parties this team now has full in-house responsibility for ongoing regulation compliance.
The Organization concludes: “The success of this project has made us an internal showcase for compliance. Through the great partnership with Micro Focus (now OpenText) we now have the data transparency we need. The Micro Focus (now OpenText) best-in-class portfolio offers superb integration, and the total is far greater than the sum of its parts. We feel we purchased a data management solution to take us into the future, rather than a set of point products. All data is searchable instantly in a cost-effective manner that always prioritizes our customer’s privacy. We were also pleasantly surprised to find that the data privacy solution can be easily extended into other areas of information governance, further increasing the value of our initial investment.”
Before the Micro Focus (now OpenText) implementation, we would have to query hundreds of systems, search for a particular person’s data, manually collate that data, and create a response to a DSAR. I can only imagine the number of hours it would take us to respond.