Lentis

Solution

As part of an infrastructure renewal project, Lentis decided to upgrade its existing Identity Manager solution and to link the software to its human resource management (HRM) application, called Beaufort. It also plans to integrate the solution with a service desk tool, which will provide help desk employees with rapid, up-to-date information whenever they receive a request.

“By linking Identity Manager with our HRM solution, we will be able to automatically create user and email accounts for new employees,” said Wolfs. “Once a new member of staff is registered in Beaufort, the application will send the details to Identity Manager, which will then create a new user profile. Similarly, when an employee leaves the company, he or she will be deleted from Beaufort and the change will be registered automatically by Identity Manager, resulting in the instant removal of the user from all other systems.”

The rich functionality of Identity Manager gives us a huge scope for improving the efficiency and productivity of our operations.

Lentis is also interested in using new features included in Identity Manager to create automated workflows for self-service identity management.

“We want to give business users greater control over identities and associated access rights,” said Wolfs. “We plan to use Identity Manager to create a web-based, self-service portal, which will enable users to request access to particular applications or user groups. By defining specific business users as managers, we can delegate access provisioning, reducing the administrative burden on IT staff and speeding up the process.”

In the future, Lentis anticipates that it will make further use of the rich functionality of Identity Manager to provide better control of role-based identity management for employees working from home or other remote locations, enabling employees to securely access company systems from any location.

Results

Lentis is still in the process of implementing Identity Manager, but anticipates that it will see a number of benefits once the solution is linked to its HRM application. Centralized, highly automated access administration will make it simpler for Lentis to manage its identity policies. When Identity Manager is linked to the organization’s HRM solution, it will also eliminate time-consuming and error-prone manual processes associated with user provisioning.

“Identity Manager will save us time and effort and will also ensure that new users are given access to the information they need right away,” said Wolfs. “Rather than having to wait two weeks before a new employee can be added to our systems, this should be completed almost instantly and automatically when the employee is registered in Beaufort.”

The solution will also boost the security of Lentis’ computing environment, ensuring that organizational information is kept safe and made available to the right people.

“The rich functionality of Identity Manager gives us a huge scope for improving the efficiency and productivity of our operations,” said Wolfs. “The solution will make life easier for both the IT team and the users we support and will ultimately help Lentis to deliver better service to our clients.”