“Our mission is to enable value-added services for our owner-customers, who can, in turn, deliver better experiences for their stakeholders: Finnish businesses and taxpayers. In Finland, participatory governance is a key goal, and we are always looking for ways to help our customers involve people more closely in the local government decisions that affect their day-to-day lives,” confirms Vesa Heinälä, Director at Kuntien Tiera Oy.
Targeting digital case management
Many Finnish municipalities are now embracing e-government technologies, moving from paper-based processes to digital workflows. Kuntien Tiera recognized that enabling digital case management was a challenge for many public-sector organizations and looked for a way to close the gap.
“Case management really is a crucial capability. It allows government organizations to drive everything from internal decision-making, documentation and archiving to communicating with and capturing feedback from the general public,” explains Heinälä. “While many municipalities had already adopted digital tools for collaboration, they were still relying on paper to engage with citizens—for example, during consultations on healthcare and education services, and planning permission for building projects.”
Heinälä adds, “In the digital age, we shouldn’t expect citizens to travel to a physical government building if they want to get involved in these planning and decision-making processes. To empower municipalities to solve the challenge, we looked for a trusted partner to help us build a new case management service.”
Building a secure, central solution After a thorough public tender, Kuntien Tiera selected the Fujitsu CaseM case management solution, with enterprise content management capabilities built on the OpenText™ Documentum™ platform.
“We were looking for a case management platform that is robust and extensible, and that is exactly what the combination of Fujitsu CaseM and OpenText Documentum offers us,” says Heinälä.
“At the front end, we use Fujitsu CaseM to build and deliver standardized workflows for many common case management use cases, which we can tailor to the specific needs of each public-sector customer. Behind the scenes, we leverage the Documentum platform to support the entire content lifecycle, backed by fine-grained versioning and data protection.”