OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
KMD deploys adaptive identity governance to deliver transparency and major productivity gains
KMD needed to provision access for approximately 4,500 users to over 200 systems, including a SAP and mainframe environment. It also wanted to streamline the process of access review, which was manual, tedious, and not transparent.
As the custodian of personal data for nearly all of Denmark’s 5.5 million citizens, and increasingly stringent EU regulations on data protection, KMD needs to prevent unauthorized access. Its identity management processes were therefore mature, but unfortunately also very manual, and time-intensive. As the organization grew, so did identity management requirements. Users required access to office automation systems, complex mainframe applications, and many SAP modules, operating in a multi-tenant SAP environment.
The partnership has been great during the project. I feel our secret to success was to start small and slowly expand, a strategy fully supported by Micro Focus (now OpenText).
To provision access to over 200 systems for approximately 4,500 users in a complex infrastructure is hard, as Henrik Mohr, Department Manager IAM, at KMD, explains: “In a manual process, human error is always a possibility which we just cannot risk with the type of data we hold. We wanted to ensure that our business managers had the relevant information to make access decisions by using intuitive tools. Automation would also reduce the time it takes to bring people online with our systems.
In 2013 KMD investigated the market, as Mohr comments: “Micro Focus (now OpenText) provided a good technical fit to our complex infrastructure, and a large number of our customers already use Micro Focus (now OpenText) solutions.”
The previous provisioning process involved emailing approval forms to the identity management team, who would then have to log onto each individual target system to grant access. It was difficult for users to determine what system access they needed, as the technical descriptions bore no resemblance to the business function of the system.
With the introduction of a self-service portal, using Identity Manager, approval flows and provisioning were automated and the technical entitlements were translated into user-friendly terms so that users, and managers, can make an informed access decision. Provisioning is tightly linked to the HR system so that accounts are immediately de-activated once a user leaves the organization.
High level, role-based provisioning was introduced, to ensure that a manager is automatically granted access to different systems from an employee, or an external contractor, making the system more adaptive to constantly changing needs.
Building reports, getting business participation, and producing audit reports were painful processes which have all been automated using Identity Governance.
It was now time to turn KMD’s attention to access review. Every six months managers would receive a list of their employees’ system access, to confirm or revoke access. This was a manual and tedious process, taking two people in the identity management team a month to complete for each review cycle. The access data would need to be exported from each target system, and summarized in a spreadsheet. It was complex to convert the results back into a structured format, and it was hard for managers to understand their actions, as the language was not user-friendly.
Mohr: “Building reports, getting business participation, and producing audit reports were painful processes which have all been automated using Identity Governance. A seamless portal provides access to Identity Manager and Identity Governance. Identity Governance will extract the entitlement directory from target systems, run the review, and then integrate with Identity Manager to process the results.”
The implementation of Identity Manager and Identity Governance has delivered major cost and productivity savings, as Mohr explains: “Using Identity Manager, time to access a target system has been drastically reduced, from days to just hours. Through effective process automation, we’ve been able to redeploy half of our identity management team and have gained better visibility into system access. Reporting has been simplified and we have seen great efficiency benefits.
The feedback on Identity Governance has been overwhelmingly positive from our managers. With only a little introduction, they find the tool intuitive and are very clear on what their actions are.” Mohr concludes: “The partnership has been great during the project. I feel our secret to success was to start small and slowly expand, a strategy fully supported by Micro Focus (now OpenText).”
KMD is one of Denmark’s largest IT and software companies, with some 3,200 employees.
It has developed and operates more than 400 IT systems that support the Danish welfare state. Each year its systems handle billions of kroner, equivalent to more than 20% of Denmark’s GDP. Key social security benefits are paid through systems developed by KMD.