OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
HPE IT identifies the source of a problem 72 times faster with OpenText (formerly Micro Focus) Operations Bridge Analytics (OBA)
Maintain the highest levels of availability for thousands of databases, applications, servers, and network devices.
The HPE IT organization manages more than 20,000 databases, over 35,000 servers, 60,000 network devices, and 2,000 applications spread across traditional and private cloud data centers. The expectation is that HPE IT will deliver five 9s of availability, or services that are up and running 99.999 percent of the time.
To meet this requirement, HPE IT makes heavy use of management tools for data center automation, proactive monitoring, and lights-out operations. While these tools are highly effective, they aren’t necessarily designed to ferret out the causes of complex issues that span technology silos. Sometimes IT performance issues or outages arise while various management tools indicate that all is well.
“When this happens, SMEs from different data center domains get together in a war room to figure out what the problem is,” explains the functional architect in the Enterprise Services unit at HPE IT. “Every SME has their own tools to do analysis on their data. You could have 10 people involved on calls that go hours at a time.”
Running the tests was easy. We just loaded the app on our smart phones and ran the OpenText (formerly Micro Focus) AppPulse Mobile test script.
Then the team re-evaluated the project to consider whether it could adopt a DevOps framework by leveraging the OpenText (formerly Micro Focus) Software portfolio: Unified Functional Testing (UFT), Mobile Center to automate mobile app functional and regression testing, and OpenText (formerly Micro Focus) AppPulse Mobile to help its developers and testers more quickly isolate, prioritize, and fix mobile app performance.
“We realized that with these Software solutions, we could automate both our functional and our diagnostics workflows,” says Brown.
UFT & Mobile Center, for example, allows testers to launch test scripts with a single mouse click. “It’s easy to run the same test over multiple devices and operating systems,” Brown notes, “to make sure you’re getting consistent results.”
Because AppPulse Mobile delivers comparable efficiencies for mobile app diagnostics monitoring, HPE IT decided to use it to manage its beta test workflows. “The software works with both Apple and Android,” Brown says. “It captures performance information, categorizes anything that causes a slowdown or drains battery power, and presents it on a dashboard. The data it gathers is completely anonymous, so you don’t have to establish and manage complicated security protocols. And it’s a Software as a Service application, so our dev and test teams can access the data no matter where they sit.”
To drive further efficiencies, HPE IT integrated the two OpenText (formerly Micro Focus) Software mobile application performance management and testing solutions with its Application Lifecycle Management platform. With this architecture, any issue arising during testing automatically generates a service ticket and routes it for resolution.
After evaluating the efficiency gains it could achieve by leveraging these OpenText (formerly Micro Focus) Software mobile app monitoring solutions, HPE IT realized it would need far fewer resources to develop the app. For example, in-stead of four or five testers, it would be able to support the project with only two at the most. The mobile monitoring solutions would also allow HPE IT to more easily integrate its development workflows with beta testers on the operations side of the company.
So IT contacted the Sales Compensation team with the good news. “They said they’d found a way to free up the resources needed to support our project,” Maloney says. “Needless to say, we were thrilled.”
Over the next several weeks, HPE IT developed the HPE MyComp Mobile app and put it through a series of internal tests. These tests range from manual usage tests, such as making sure the app logs input correctly and displays the correct data, charts and graphs for that user, to performance testing that ensures the application runs at an expected speed when downloading data and switching between pages. In this situation, this is espe-cially important because they have to support some older phone hardware. The app goes through stress tests to see if the team can get the application to crash from standard or unusual usage patterns.
Then Maloney recruited a team of user acceptance testers from within the Sales Compensation organization. “Running the tests was easy,” Maloney notes. “We just loaded the app on our smart phones and ran the OpenText (formerly Micro Focus) AppPulse Mobile test script.”
On the development side, the workflow was equally automated and seamless. “Software solutions automated the testing itself,” Brown says. “But they also automated the hand-offs between our dev teams, test teams, and user acceptance testers.” This streamlined tasks like communicating test requirements and test results, and determining how to apply test results to subsequent app builds – in other words, tasks that can add substantial overhead to development projects.
Using UFT & Mobile Center also reduced the time it took to run IT stress and performance tests from weeks to minutes, because the UFT software can run multiple tests back-to-back across multiple devices and operating systems all at once.
Another advantage of using OpenText (formerly Micro Focus) Software mobile app monitoring solutions was that conducting automated tests yielded more comprehensive information than would be possible using manual tests. “When tests are automated, you can run more of them,” Brown explains. “The Software also gives very specific information about the app functionality and performance, along with precise data about the conditions of the defect. It makes diagnosis and resolution both easier and faster.”
Perhaps the most important benefit of the DevOps strategy that HPE IT adopted, however, was the relationship it fostered between HPE IT and the Sales Compensation organization that requested the MyComp Mobile app. “It was a very positive experience,” says Maloney. “First, HPE IT was able to fit the project in, which was a pleasant surprise. Then, when they turned the app over to my team for testing, it met our specifications and the performance was already very solid. And for the minimal defects we did discover, the reporting process was straightforward and easy to manage.”
With the mobile app performance testing now complete, Maloney’s team has released the app – and HPE’s sales managers are looking forward to the positive impact it will have on their reps. “This app will help our reps become more productive, and will also serve as a performance motivator,” Maloney notes. “The HPE MyComp Mobile app is an important step forward for our sales organization, and thanks to HPE IT, we are ready to take that step that much faster.”
“In problem situations, we spend a lot of resources across our team and other HPE IT teams to figure out what’s wrong,” Solanky says. “Troubleshooting across a landscape with so much information is virtually impossible from a human standpoint. For the most part, when this occurs, we are not able to find the root cause.”
Soon after this event, HPE IT deployed OBA, and the Global Data Services team recreated the same type of database configuration issue in a test case. With OBA and its powerful log analytics and event analytics capabilities, they identified the root cause of the problem in less than 30 minutes.
“With OpsAnalytics, we fixed the problem in a matter of minutes,” Solanky says. “OpsAnalytics gave us key metrics on application performance, database performance, and OS/ platform performance that all came together in one place so we could triage and diagnose more effectively.”
Mobility solutions are useful productivity tools for all enterprise employees. They’re particularly valuable, however, to sales reps, because they help reps stay connected while they’re on the road, meeting with prospects, and visiting customer sites.
The challenge for enterprise IT organizations is to keep mobile apps current – which is why the Hewlett Packard Enterprise (HPE) IT organization recently leveraged two mobile app monitoring solutions from the Micro Focus Software portfolio: Micro Focus Unified Functional Testing (UFT), Mobile Center and AppPulse Mobile. These solutions allowed HPE to adopt a DevOps approach to building and testing a new mobile app – and in turn accelerated HPE’s ability to meet the needs of its sales organization with tools that enhance rep productivity and on-the-job effectiveness.