Global Consumer Electronics Company

Managing complex, strategically critical software projects

The company uses SAP software to manage many key business functions, from budgeting and cost control to human resources and supply chain. Historically, each region had its own SAP instance, and the company had successfully migrated all these separate environments to the Amazon Web Services (AWS) cloud. The next stage was to consolidate to a single instance of SAP, as part of a strategic project to harmonize business processes and reporting across the regions.

Managing this complex, multi-year project presented significant challenges. The company has a dedicated development and testing team for SAP software based in India but responsible for instances of SAP hosted in different AWS regions (and previously in different company-owned data centers). This team wanted to be able to work effectively with business transformation teams to understand the requirements and set up the appropriate automated testing landscapes to ensure a smooth, low-risk transition to the new single instance of SAP.

A spokesperson for the consumer electronics company says: “For all SAP projects we execute, it’s vital to be able to audit our activity and report to multiple different audiences. We also value reusability, because typically the work that we do for one region or set of users can be reapplied elsewhere, enabling greater efficiency and speed.” 

With OpenText™ Application Quality Management as its strategic tool for application lifecycle management, together with OpenText™ Functional Testing for software test automation, the Indian branch of the company is helping the global business to build and roll out the new single SAP environment. This major, multi-year project has reached the implementation phase, with the first rollout due in the US, to be followed by rollouts in Europe and then the Asia-Pacific region.

A single-source solution covering all development and test requirements

Having selected the solution almost ten years ago, the consumer electronics company continues to use an on-premises deployment of OpenText Application Quality Management for managing projects in the SAP domain, even now that SAP has been migrated to the cloud.

The spokesperson comments: OpenText Application Quality Management covers essentially all our needs across the full lifecycle of our SAP software, from requirements to test planning, execution, defect management and KPI reporting. It remains our preferred choice because of its auditing capabilities, its extensive reporting capabilities, and the reusability of the artifacts we create.”

The company uses OpenText Application Quality Management to store a large repository of SAP test cases and artifacts dating back more than a decade. The test cases are automated using OpenText™ Functional Testing One, both during pre-release testing and for regression testing updates and patches once projects go into business-as-usual mode.

OpenText Application Quality Management covers essentially all our needs across the full lifecycle of our SAP software, from requirements to test planning, execution, defect management and KPI reporting. It remains our preferred choice because of its auditing capabilities, its extensive reporting capabilities, and the reusability of the artifacts we create.

“Our monthly regression testing with OpenText Functional Testing One covers 1,500 scripts over two days,” says the spokesperson. “Performing test automation for SAP requires a real enterprise-class tool— OpenText Functional Testing One has the support and the tight integration we need. We can develop the scripts in OpenText™ Application Quality Management, schedule and run them directly from OpenText Application Quality Management and get clear reporting.”

The company’s global project management office has access to intuitive dashboards and reports from OpenText Application Quality Management. And because the company has integrated OpenText Application Quality Management with Jira via OpenText™ Micro Focus Connect, Jira user stories automatically flow through into OpenText Application Quality Management, and Jira bug reports are stored in an auditable way in OpenText Application Quality Management. This makes it easy for project managers to see the full picture of the development and testing of the new consolidated SAP environment.

The ongoing development of the SAP environment uses mostly waterfall methodologies; each phase in testing has an entry and exit point with a defined percentage of success to determine whether the phase has been passed. The success percentage is determined through a risk-based approach based on business criticality—for example, the percentage required for a highly critical function is much higher than for a relatively unimportant function. Given the size of the SAP environment, the large number of testing stages, the matrix of different criticalities and the large number of people involved in the project, the combination of OpenText Application Quality Management and OpenText Functional Testing One is a vital success factor in delivering the rationalized SAP environment.

“We have 150 people working just in the SAP testing team,” says the spokesperson. “Adding in the business users, the process owners, the infrastructure team, the interface team and so on, there are at least 400 people involved in the current SAP rationalization project. We simply wouldn’t be able to manage a project of this scale and complexity without a tool like OpenText Application Quality Management, and without OpenText Functional Testing One to automate the testing.” 

Bringing the benefits of process standardization to a global user base

Using OpenText™ tools for application lifecycle management and test automation is helping the consumer electronics company guide its global SAP rationalization project to a successful outcome. When the project is complete, the global business will be empowered to work in more consistent and efficient ways, using standardized processes on a high-quality software platform.

“As we move ahead with the implementation stages of this multi-year project, we continue to be highly satisfied with our OpenText solutions,” says the spokesperson. “The flexibility we have in customizing the solutions has been key to our success. We have been able to create separate forms and designs for different types of users, with workflows adapted to the tasks they want to accomplish. In this way, we capture all the information we need without overwhelming the users.”

OpenText Functional Testing One has enabled the company to accelerate the creation of test scripts: the team often starts with a basic script created by recording a set of interface steps, then sends it to a subject-matter expert for fleshing out into a complete final version. The spokesperson says: “The Business Process Testing framework provided with OpenText Functional Testing One is very clearly structured and enabled us to avoid creating our own automation framework from scratch.”

The consumer electronics company is currently planning the next steps on its ongoing journey with OpenText Application Quality Management: the team is planning to upgrade from version 15.5 to version 17, in part so that it can use the new Web Runner feature. The spokesperson says: “Web Runner will enable us to extend the usage of OpenText Application Quality Management to other teams without requiring them to download a local client. The more people we have using OpenText Application Quality Management, the more accurate our reporting becomes, helping us to meet the expectations of business users. The OpenText tools continue to make our lives easier, and we look forward to further benefits as we push on with the rollout of the new rationalized SAP environment.” 

We simply wouldn’t be able to manage a project of this scale and complexity without a tool like OpenText Application Quality Management, and without OpenText Functional Testing One to automate the testing.