Uwe Kohlmetz, Head of Flight OPS IT at Eurowings explained the challenges the existing solution presented, “The existing solution we used to provide users with access to NetLine was suffering from a number of problems including poor administration and security and also a restriction on the number of remote sessions they could have open at any one time. This made it harder for them to undertake concurrent tasks efficiently, impacting their ability to react to live situations as they happen. NetLine is one of the most important systems in our business and it’s a big problem if there are any issues, including around performance.”
Using lower cost Windows end-points, rather than costlier Unix workstations, is only a part of the overall solution. Users must have secure and remote X-Windows sessions, supporting multiple high-resolution monitors and also data compression to ensure any connection with poor bandwidth could still operate satisfactorily. Supportability and administration of the solution was also a consideration when Eurowings decided to look for a replacement solution.
“In the past we had to use multiple tools and applications for remote access to key software applications like NetLine,” stated Martin Stenzel, Manager Flight Operation Application. “Our ideal would be a single solution, allowing a greater number of secure, stable and performant connections. So we took the decision to identify a suitable new solution.” added Kohlmetz.
Initially, recommendations were sought from elsewhere within the Lufthansa Group and a proof of concept (POC) exercise was undertaken.
“Our colleagues at Lufthansa Systems recommended OpenText Exceed TurboX, as they were already using it successfully to provide secure, remote access for their users,” added Andreas Buxot, Expert Flight Operation Application, “During the POC we were impressed with the high quality administration functionality, which we could see would address issues we were experiencing. Added to this, the security is far superior than we had at the time and support for a much higher number of connections per user would alleviate the need for users to keep switching and closing sessions and applications.”
Having evaluated Exceed TurboX, feedback showed that the operating interface was better suited to the way users work and administration capabilities such as central profile administration would ease the administration and deployment overhead.