Customer stories

Carante Groep logoCarante Groep

OpenText™ NetIQ™ Advanced Authentication provides ease-of-use for care workers delivering superior care for Carante clients

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Products and services

Outcomes

  • Reduced MFA management and costs
  • Flexible licensing model allows easy increase in remote working
  • Potential to extend MFA to the application level
  • User-friendly solution—popular with end users

Challenge

Find a cost-efective and user-friendly alternative to hardware token multi-factor authentication (MFA).

Details

NetIQ advanced authentication supports user-friendly MFA

As Carante is active in the healthcare sector, it manages sensitive client data that needs to be protected at all costs. Multi-Factor Authentication (MFA) was quickly recognized as the way forward for the organization, as Jerry van Rekom, IT Manager for Carante Group, explains: “We managed MFA with RSA hardware tokens, which initially worked fine. Then, as remote working became more popular, we realized that hardware tokens were expensive and time-consuming to manage. We wanted a user-friendly solution that would be SMS-compatible, or for use with a simple app, and give us the opportunity to integrate MFA directly with applications, so that it can have a wider purpose beyond supporting remote working.”

Following market research, it was clear that NetIQ Advanced Authentication by OpenText ofers a single framework for all authentication needs, providing consistent security, simplifed administration, and reliable policy enforcement. As their RSA license was due to expire, and Carante did not want to pay for two authentication solutions, the NetIQ Advanced Authentication implementation was done swiftly. “NetIQ Advanced Authentication was the most mature solution available at that time,” says Van Rekom. “With some support from Micro Focus (now part of OpenText) we implemented the solution ourselves, and were confdent that management and administration would be easier and more cost-efective than with our previous tool.”

NetIQ Advanced Authentication has given us a user-friendly solution that was easy to implement and has saved us a considerable amount given the growing popularity of remote working.

Jerry van Rekom
IT Manager, Carante Group

The transition was seamless, and soon Carante’s remote workers saw the beneft. With NetIQ Advanced Authentication leveraging Active Directory data, they only need to have their smartphone and internet access to access their digital workspace which is identical to the one they have in the ofce. Carante’s ISO9000 and ISO27001 certifcations ensure full data security, and NetIQ Advanced Authentication supports regular external and internal audits.

Practical support from OpenText in pandemic times

Remote working became more popular and more organizations joined the Carante family. The IT organization was supporting approximately 2,000 homeworkers when COVID-19 struck in March 2020. “For our clients, the pandemic was a very confusing and scary time,” says Van Rekom. “It was really difcult to explain why they couldn’t have visitors, or attend the day centers that were part of their routine. Care levels were of course maintained, and with 80 percent of our staf in a hands-on care-giving position they did a fantastic job of keeping our clients reassured and everyone safe. It was a worrying time for all of us, and on top of this we suddenly had to accommodate many more homeworkers.”

When Van Rekom called OpenText™ with this dilemma, rather than waste any time in budget negotiations, OpenText immediately released an unlimited supply of NetIQ Advanced Authentication licenses, free of charge. This gesture was much appreciated according to Van Rekom: “In these worrying times it really relieves the pressure when a supplier acts like a partner and comes up with a solution that directly contributes to the care of our many clients. Thanks to Micro Focus (now part of OpenText) we were able to extend our homeworking capability immediately to over 3,000 extra employees.”

NetIQ Advanced Authentication was the most mature solution available at that time. With some support from we implemented the solution ourselves, and were confdent that management and administration would be easier and more cost-efective than with our previous tool.

Jerry van Rekom
IT Manager, Carante Group

IT as competitive advantage

With over 5,000 remote workers now, NetIQ Advanced Authentication helps Carante integrate new organizations and employees, boosting productivity. Healthcare workers are supported so that they can deliver client care anywhere, at any time, and with any device. More and more electronic devices are used by Carante employees and clients. Leveraging NetIQ Advanced Authentication these provide access to the inter-connected set of applications a care worker needs to provide superior care to their clients.

Van Rekom concludes: “IT has become a real competitive diferentiator in our care sector, and can determine the success of an organization. We will continually monitor the market to ensure we have the best solutions to make life as efcient and easy as possible for our employees and clients. We are pleased with the partnership with. NetIQ Advanced Authentication has given us a user-friendly solution that was easy to implement and has saved us a considerable amount given the growing popularity of remote working.”

About NetIQ

NetIQ provides security solutions that help organizations with workforce and consumer identity and access management at enterprisescale. By providing secure access, efective governance, scalable automation, and actionable insight, NetIQ customers can achieve greater confdence in their IT security posture across cloud, mobile, and data platforms.

Visit the NetIQ homepage to learn more and watch our demos on NetIQ Unplugged YouTube channel.

NetIQ is part of Cybersecurity, an OpenText line of business.

About Carante Groep

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Carante Group is a collaboration of twelve independent care organizations. The afliated organizations are regionally active, spread across The Netherlands. The organizations, with over 19,000 employees, ofer customized care, guidance, and support to more than 20,000 clients with a physical and/or mental disability.