Bosch
Bosch leverages OpenText™ Aviator Lab to explore ways in which AI could streamline investigations, reduce costs, and deliver data-driven insights
About Bosch
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Employees:Approximately 430,000
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Annual revenue:€91.6 billion
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Countries present:60
Summary
Challenges
- Legal disputes distracted from core mandate.
- Lengthy investigations limited opportunities to optimize outcomes.
- Absence of technology to support case knowledge and control led to higher costs.
Solution
- Streamlined internal investigations with AI, cutting costs.
- Enhanced multilingual review for faster, efficient workflows.
- Elevated data visibility for proactive strategies and communication.
Results
Introduced faster data-driven decision-making
Proved AI could drive investigation efficiency
Reduced time and costs related to investigations
Challenges
- Legal disputes distracted from core mandate of driving continuous innovation
- Lengthy internal investigations and unwieldy early case assessments limited opportunities to determine best chances of success and plan next steps
- Inefficient processes led to increased costs and risk, given the absence of technology to support case knowledge and control early in the process
Bosch’s mission of “Invented for life” reflects a continuous drive for innovation. This commitment also extends to improving internal processes, including litigation and investigative decision-making in the legal department. Bosch’s Vice President of eDiscovery, Franziska Fuchs, explained the challenges faced by the legal department, “Bosch’s core business is to develop and manufacture user-friendly, sustainable products that improve quality of life and conserve natural resources. Any legal challenges we face—and as a large company, legal challenges are an inevitable part of doing business—are a distraction to this. We want to resolve disputes as quickly as possible so that our attention and funds can be focused on innovation.”
In any legal dispute, understanding the data early and deeply is crucial but challenging. If the legal department could uncover relevant information and supporting evidence much earlier in the process, it would help ensure data-driven legal and business decisions. Fuchs knew that technology could help Bosch make better and faster decisions by quickly processing and analyzing large amounts of internal data. The resulting knowledge can then shape how a legal case proceeds.
Given the high stakes and long-term nature of legal cases, Bosch looked for a reliable technology partner, focused on consistent delivery and innovation. Fuchs added, “Technological innovation in our legal practice could reduce costs and improve efficiency, even if it doesn’t shorten the legal process itself.”
We can see a significant return on investment (ROI) from using OpenText eDiscovery’s AI capabilities in legal decision-making. It is too soon to put an exact number on it, but I estimate cost savings in the millions.
Solution
Bosch partnered with OpenText Aviator Lab to explore using GenAI to transform cumbersome legal tasks, and validate its ability to accelerate investigations and early case assessment, reduce costs, and enhance decisions—to ensure high-quality outcomes.
Products deployed
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OpenText™ eDiscovery
An integrated, end-to-end eDiscovery solution that delivers AI, automation, and advanced analytics to get the facts sooner and inform case strategy
Services provided
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OpenText™ Aviator Lab
OpenText Aviator Lab lets customers unleash their AI potential. Take the guesswork out of AI and put your data into action with help from AI experts
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OpenText™ Investigations Service
Led by experts in unstructured data interrogation, OpenText Investigations Service offers end-to-end investigation and early case assessment services
Revolutionizing investigations and early case assessment
OpenText™ eDiscovery Aviator leverages years of AI development to process large datasets and reduce the time and effort needed to understand legal cases. The Bosch legal team, working with OpenText Aviator Lab team, used GenAI to analyze historical cases involving millions of documents and thousands of terabytes. Fuchs said, “As a test, we fed one of our big data sets into the AI foundation model, to review an old case and ask pertinent questions. It would show us accurately where relevant information resided within the data set and pull up the actual document. Following that very promising first step, we saw the potential quite clearly.”
“OpenText eDiscovery Aviator is what the future of AI looks like for the legal industry,” added Fuchs. “We use it to crunch vast data sets in the case assessment phase. We then use a large language model to ask the relevant questions and get answers within minutes that will determine our case strategy.”
Bosch embraced AI and actively promotes education through hackathons, training, and brainstorming sessions. Legal teams learn to integrate AI into everyday tasks, shifting from manual review to strategic decision-making. The team understands that managing large datasets like this can uncover insights human eyes might miss and lets them focus on questions that determine case outcomes.
Enhancing legal workflow with multilingual capabilities
For a global organization, language support is a challenge for document review. OpenText eDiscovery can translate documents from virtually any language into any other. According to Fuchs, “[OpenText] eDiscovery’s machine translation capabilities have been a game-changer.... It allows us to manage multilingual reviews much faster and more efficiently without relying on costly, scarce human translators. This capability alone saved us time without sacrificing service quality.”
Improving insights and communication management
OpenText eDiscovery Visualizer provides a user-friendly display of potentially relevant content, with key indicators and criteria clearly presented, to facilitate fast and accurate review. “[OpenText] transforms data into digestible visuals. This helps convey complex insights to decision makers, making it easier to understand and act on the information, or paint a picture of the story residing in the data,” said Fuchs.
As the team became familiar with the solution, Fuchs realized it applied to use cases outside of their direct realm. Facing a product shortage, the team devised a creative solution. They set up a mailbox integrated with OpenText eDiscovery to track communications. Running data through the system, they visualized communication flows, including frequency and responses. They identified and reminded stakeholders who were not communicating about the component shortage in real time. This approach was not part of the standard legal process, but the solution was easily adapted.
OpenText eDiscovery with GenAI is the future of the legal industry. With built-in functionality it lays the foundation for data processing and analytics in our internal investigations, with a large language model to ask the right questions and get expedient answers to help dictate case strategy.
Results
Bosch transformed legal workflows, enabling faster data-driven decisions and proactive investigations. Continuous data query capabilities ensure no critical information is missed. AI integration and training empower legal teams to deliver superior service.
Introduced faster data-driven decision-making
Legal workflows in Bosch have fundamentally changed through the use of OpenText eDiscovery. Previously, cases required extensive manual review processes, but now the Bosch legal team can identify case-critical information earlier, enabling faster data-driven decisions. “OpenText eDiscovery allowed us to shift from reactive review processes to proactive, targeted investigations,” said Fuchs.
OpenText eDiscovery provides continuous data query capabilities, so data can be revisited at any time without the need to start from scratch. This iterative process ensures that no critical information is left behind when working a legal case.
Through training, the legal team can learn to ask questions in a way that increases speed to facts, maximizing the value of the technology. While AI can take a first cut at issues, the legal team then applies legal reasoning and refinement to drive the strategy to conclusion.
Empowered legal teams and achieved significant ROI
Fuchs commented, “It is important that legal teams maintain direct control over eDiscovery processes, rather than outsourcing this to external counsel. For us, it is vitally important to collaborate closely with OpenText, so that we can align legal strategies with the technical capabilities available in the solution. The OpenText legal services team provides us with outstanding technical and investigative support, helping us manage and analyze data effectively.”
She added, “We can see a significant return on investment (ROI) from using OpenText eDiscovery’s AI capabilities in legal decision-making. It is too soon to put an exact number on it, but I estimate cost savings in the millions. The control and precision AI offers in early case assessment helps us to calculate probabilities and financial outcomes. AI breaks down case components, assesses probabilities, and determines the most likely financial outcome. This data-driven approach leads to better decision-making on whether to pursue or resolve a case, putting our legal team in control.”
Embraced AI to proactively deliver superior service
Bosch makes it clear that AI is a necessity, not a luxury. Speed to facts is critical in the legal process and managing risk should be proactive, not reactive. Ongoing AI literacy training and technical education will help its legal professionals embrace this new era and lead the way in delivering superior legal services in a rapidly changing world.
Fuchs concluded, “As an organization, we are committed to integrating AI into our products and internal processes, encouraging our employees to find use cases that make their work easier. We have partnered with OpenText for many years and appreciate not just the eDiscovery solution, but the services that surround it. This partnership is about trust for us, as our legal cases are high stakes, not just in money terms, but more importantly in protecting our reputation.”
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