A leading Sharia-compliant bank
Saving time and effort in software testing with OpenText™ Professional Performance Engineering, OpenText™ Functional Testing, and OpenText™ Functional Testing Lab for Mobile and Web
About the bank
Summary
Challenges
- Support multiple internal applications.
- Deliver responsive, reliable web services.
- Meet customer expectations for speed and usability in apps.
- Maintain market leadership with the younger generation.
Solution
- Simulated a variety of user workflows to verify that test results closely match real-world usage.
- Automated software tests to ensure website and mobile app updates offer seamless customer experiences.
Results
Saved 40% time and effort in software testing
Delivered enhanced customer experiences
Challenges
- Support multiple internal systems
- Deliver responsive, reliable web services
- Meet customer expectations for speed and usability in apps
- Maintain market leadership with the younger generation
As one of the leading banks in the region for dynamic, innovative, Shariah-compliant banking and financial services, this bank aims to meet customer expectations for convenient, high-speed services. This increasingly means providing banking services online and on mobile.
The internal IT department is responsible for building, integrating, testing, and managing not only the customer-facing websites and mobile apps but also the back-office and core banking systems. Especially in the domain of mobile apps, changes to functionality can be frequent and far-reaching, so the team of developers and testers is in constant demand.
Reliability is paramount: the bank will only release new versions of software when it has confirmed the stability, security, and correct functioning of that software under all common usage scenarios. Regression testing ensures that new code does not break existing functionalities, and the team also tests integrations with other internal and external applications.
Given a fast-moving competitive landscape, the bank faces tight deadlines for new releases, putting pressure on the testing team to work fast but without cutting corners. To get the job done, the team needs test management and execution tools that offer a high degree of automation. It also expects these tools to keep pace with changes in the market and in software delivery methods.
Our OpenText solutions help us to release new software more frequently, which means that we can digitize the customer experience faster than our competitors.
Solution
To ensure reliability and high performance for internal and customer-facing apps, the bank uses OpenText™ Professional Performance Engineering (LoadRunner Professional), OpenText™ Functional Testing (UFT One) and OpenText™ Functional Testing Lab for Mobile and Web (UFT Digital Lab) solutions to manage software testing on a large scale, including significant automation.
Products deployed
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OpenText™ Professional Performance Engineering
Simplify performance load testing for co-located teams. Quickly identify abnormal application behavior with project-based capabilities
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OpenText™ Functional Testing
Accelerate test automation across desktop, web, mobile, mainframe, composite, and packaged enterprise-grade applications with AI
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OpenText™ Functional Testing Lab for Mobile and Web
Develop, debug, test, monitor, and optimize mobile apps anywhere with remote access to a centralized digital lab of real mobile devices and emulators
Simulating real-world software usage
The bank selected OpenText Professional Performance Engineering more than six years ago as its key performance testing tool based on the solution’s user-friendliness and support for a wide variety of protocols. The bank uses the solution to test key user scenarios for all its applications, from core banking and other back-end systems to internet banking and smartphone apps.
A senior software quality engineer at the bank said, “With OpenText Professional Performance Engineering it is fast and easy to create test scripts, and the support we receive from OpenText is very good. We have up to 6,000 users for OpenText Professional Performance Engineering, and we simulate a broad variety of user workflows to ensure that test results closely match the performance in real life.”
Automating software testing
Given the bank’s focus on dynamism and competitive services aimed at younger customers, it’s vital to optimize the user experience online and on mobile devices. For 13 of its applications, new releases happen every other week. The bank uses OpenText Functional Testing to automate large numbers of software tests and ensure that each new update to the website and to mobile apps delivers a seamless experience for customers.
An automation architect at the bank said, “OpenText Functional Testing helps us with running regression testing for pre-production releases, so that we can ensure that changes and updates do not break any existing functionality. We appreciate the enterprise support we get from OpenText, as well as the fact that the solution offers a high level of security.”
The bank is also using OpenText Functional Testing Lab for Mobile and Web to test its software on physical mobile devices, helping it to ensure good performance and stability on the most commonly used smartphones.
In addition to reducing manual effort for our testing teams, automation in our OpenText tools helps us save time in reporting and in maintaining large scripts.
Results
Using OpenText technologies to support software testing gives the bank advantages in terms of both speed and automation, helping the organization to release better applications at a higher cadence.
Saved 40% time and effort in testing
Test automation is delivering substantial benefits for the bank. It estimates a 40 percent saving in manual effort, freeing up 260 person-hours each month for other tasks. These time-savings also help the bank meet tight deadlines at peak times by ensuring that more testing can be accomplished in parallel.
“In addition to reducing manual effort for our testing teams, automation in our OpenText tools helps us save time in reporting and in maintaining large scripts,” said the automation architect. “We also benefit from tremendous support and great ongoing software updates.”
Delivered enhanced customer experiences
Using OpenText solutions to manage testing for its large portfolio of internal banking applications and customer-facing services helps the bank optimize the experience both for employees and for customers. The enhanced speed and efficiency of testing enables the bank to test new releases more thoroughly even as the number of releases rises. This in turn helps the bank stay ahead of its competitors by providing new services to customers.
“One of our key points of strategic focus is to leverage our technological advantages in the market,” concluded the senior software quality engineer. “Our OpenText solutions help us to release new software more frequently, which means that we can digitize the customer experience faster than our competitors.”
