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SABMiller Toast Document Management Success with OpenText

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SAP Document Access by OpenText reduces invoice settlement times and and document processing tasks by as much as 50%, with staff overhead reduction of 40%

Thanks to its complete conversion of payment processes to electronic form, including the approval and confirmation stages, the system has significantly reduced the amount of time taken to process invoices. Because it is no longer necessary to send original documents all over the country by post, and because the system's automated processes make it possible to incorporate and monitor every step, efficiency has increased and oversight has been stepped up. Improvements in these indicators led to a 40% reduction in the number of staff involved in the processing of primary financial documentation with no change in the volume of documents processed (7,000 sets per month).

Rohan Cummings, Director Finance and Control, SABMiller RUS


  • Need to reduce the high cost of document processing
  • Delays due to the lengthy, expensive paper document transport process
  • Difficulty in meeting service quality standards
  • Absence of a uniform processing standard



  • Processing times have been shortened
  • Related documents are easily accessible in SAP
  • Accounting procedures have been simplified
  • Reduction in document lossImproved customer satisfaction and reputation
  • Costs have been reduced

About SABMiller

SABMiller RUS LLC (SABMiller) is the Russian division of one of the largest international brewers, SABMiller plc, with operations in more than 60 countries worldwide. After entering the Russian market in 1998, SABMiller has become a leading player in the brewing industry there, with over 10 percent market share by turnover and nearly 7 percent by volume. Annual production now exceeds 6 million hectolitres.

SABMiller's portfolio of brands is extensive, including well-known beers such as Miller Genuine Draft, Pilsner Urquell, Velkopopovicky Kozel, Peroni Nastro Azzurro, Grolsch, Amsterdam, Zolotaya Bochka, and Tri Bogatirya.

Since entering the Russian market, SABMiller has invested over US$700 million, including constructing new breweries. With more than 2,000 employees in the region, the company has a complex organizational structure with wide geographic distribution of its production operations, sales and marketing, and distribution network. Their head office is in Moscow with production sites in Kaluga, Ulyanovsk and Vladivostok.