Hyatt

Hyatt connects international enterprise

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Multinational hospitality company drives branding, productivity with intranet powered by OpenText

We needed a communication tool that better connected our corporate and regional offices to our hotel colleagues to both disseminate key brand standards and policies, but also break down barriers and allow for more engagement and collaboration across the company.

Mike Cohen, Director of Communication Systems, Hyatt Hotels Corporation

Challenge

Prior to implementing a content management system, Hyatt faced challenges imposed by the development, distances and time zones of a widely distributed workforce, especially as the high-end hospitality company expanded through a franchise model with burgeoning growth in the Asia-Pacific region. Over time, web presence for Hyatt brands—from luxury hotels to vacation resorts—consisted of separate sites developed using a variety of tools, each with different branding, navigation and styling. Within the company, updates could be buried in email while brand standards were burned to a DVD to be mailed from the Chicago headquarters to international locations. Mike Cohen, director of communication systems for Hyatt Hotels Corporation recalled: “We needed a communication tool that better connected our corporate and regional offices to our hotel colleagues to both disseminate key brand standards and policies, but also break down barriers and allow for more engagement and collaboration across the company.”

Product(s)

Value

Following its search for an established vendor with a proven record, Hyatt implemented a corporate intranet in 2008 powered by OpenText. More than a decade later, Hyattconnect continues to deliver a unique intranet experience to almost 115,000 colleagues using OpenText™ Content Management, OpenText™ Portal and OpenText™ Web Experience Management.

Every Hyatt employee across the globe relies on Hyattconnect for the latest corporate news, links, daily applications and searchable information. More than 200 content editors use Content Management to design and deploy Hyatt web assets in a consistent and timely manner to Hyatt’s intranet, thus ensuring uniform, modern and upscale branding. Hyatt Global ID, managed within OpenText, ensures employees access information and applications tied to their roles and authorizations for content personalization and security. In fact, through Portal, Hyattconnect serves as a mission-critical entry point to other enterprise applications with a single sign-on.

Among other popular capabilities of Hyattconnect, employees use the Find feature to search for people, information or locations in the corporate directory with immediate results. They do so at their desktops or while traveling via a mobile interface to the intranet site.

About Hyatt

Hyatt, one of the world’s premier hotel companies, and its subsidiaries and affiliates (collectively, “Hyatt”) provide management services for 424 hotels and resorts throughout the world to deliver hospitality to guests in 45 countries. With a commitment to personalized service and cultural relevance, Hyatt is focused on providing authentic hospitality to its guests.