Customer stories

MedLabs Diagnostics

MedLabs Diagnostics strengthens lab outreach. Full service diagnostic lab improves operational efficiencies, reduces operating expenses with OpenText EMR-Link

Challenges

  • Lack of IT resources to support connectivity projects
  • Needed to fill EHR gaps for clients

Results

  • Reduced rollout to weeks instead of months

  • Eliminated $33K in Medicare reimbursement write-offs

  • Reduced operating expenses by more than $120K annually

Story

MLD wanted to offer a lab ordering and reporting system that filled those gaps for their physician clients, regardless of their EHR. MLD already had a solid HL7 interface team, but they realized that many of the problems they faced couldn’t be fixed with an HL7 format change. MLD needed a solution to manage interface implementation projects efficiently and predictably. The lab recognized that finding a partner that could deal expertly and effectively with the nuances of the EHRs used by their customers could give them a competitive edge to help grow their business.

Person in lab coat and gloves handling samples in test tubes

OpenText EMR-Link is so proactive, letting us know immediately when one of our practices is not downloading lab results at their prescribed rate or not sending orders.

Wajid Ullah
Chief Information Officer, MedLabs

After assessing the available outreach and middleware solutions, MLD chose OpenText™ EMR-Link™. Key factors in the decision included OpenText’s proven track record with all flavors of EHRs, a strong understanding of EHR workflows, strengths and weaknesses, and a SaaS-based deployment model that is scalable and sustainable. MLD reduced operating expenses by more than $120K/year, through:

  • Reduced Medicare write-offs. With approximately 75,000 orders processed annually, MLD bills approximately 15,000 (20 percent) to Medicare. Using an industry average of three percent for write-offs related to ABNs (advanced beneficiary notifications) and an average cost of $75/test, the solution’s ability to deliver clean, complete orders saves MLD approximately $33,500 per year on Medicare tests.
  • Reduced IT resources. Through OpenText’s ability to deploy new interfaces quickly and cost-effectively, MLD can save the cost of a full-time interface analyst, at about $80,000/year.
  • Connection costs. Setting up a single connection to EMR-Link avoids setting up multiple T1 lines and saves $7,000 per year.

The OpenText team is extremely responsive—when we have a new practice, we can kick the interface project off quickly.

Wajid Ullah
Chief Information Officer, MedLabs

The OpenText team provided project management services to guide MLD’s integration projects, with weekly status reports to keep MLD on top of each practice’s go-live schedule.

The company realized faster and more predicable interface implementations, completed in weeks instead of months. Lab operations also improved, especially for sites with full bidirectional orders/results solutions, where orders are checked for medical necessity and requisitions are split based on MLD specimen rules. New practices saw easy adoption due to thorough project plans and OpenText expertise in guiding practices through setup and testing.

Wajid Ullah, chief information officer at MedLabs Diagnostics, summarized the benefits of the new solution and OpenText support: “OpenText EMR-Link is so proactive, letting us know immediately when one of our practices is not downloading lab results at their prescribed rate or not sending orders. The OpenText team is extremely responsive—when we have a new practice, we can kick the interface project off quickly.”

About MedLabs Diagnostics

MedLabs Diagnostics is one of the oldest, independent reference laboratories in the United States with headquarters in Cedar Knolls, NJ. The company provides a large, comprehensive menu of laboratory-developed, esoteric, STAT and routine tests, which has been created through 67 years of providing exceptional service and industry-leading turnaround time.