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Snohomish County Public Utility District

Public utility fuels digital transformation with OpenText

Snohomish County Public Utility District logo

Snohomish County Public Utility District uses OpenText Suite for SAP® to power content generation and management

OpenText Extended ECM now enables users to access all relevant information while out in the field. This reduces time spent looking for information and eliminates the need to print off their work orders. As a result, we are seeing an increase in productivity for our operations.

Jill Stelter, Enterprise Content Manager, Snohomish County PUD

Challenge

  • Regulatory and legal risks due to inaccessible information
  • Need for effective enterprise-wide information governance strategy
  • Outdated, limited customer communications solutions
  • Unstructured content disconnected from SAP and difficult to find

Product(s)

Value

  • Reduced risk and improved efficiency with enhanced enterprise content control
  • Improved document change turnaround time by months
  • Connected unstructured and structured content with seamless SAP integration
  • Improved call center efficiency and reduced customer call times
  • Ensured enterprise-wide user adoption with effective change-management program

About Snohomish County Public Utility District

Snohomish County Public Utility District (PUD) is the second largest publicly owned utility in Washington, with more than 345,000 electricity customers and 20,000 water customers. Established in 1936, Snohomish County PUD is committed to delivering power and water to its customers in a safe, sustainable and reliable manner.