Bank Mega

PT. Bank Mega digitizes to set the standard for customer excellence and accelerate processes

Bank Mega logo

Indonesian bank uses OpenText to accelerate banking processes, improve compliance and enhance the customer experience

With OpenText, we've resolved something relatively straightforward, yet critical to business. Behind the scenes, having a digital audit trail for our operation and control process is invaluable and will improve our process effectiveness immeasurably.

Y.B. Hariantono, Operations & IT Director

Challenge

  • Address cumbersome paper-based, manual, legal document process
  • Reduce human error
  • Improve customer service

Product(s)

Value

  • Digitized workflow, now a one-step, transparent process
  • Reduced error margin to virtually zero
  • Established instant collaboration between Head Office and 368 retail branches
  • Implemented strong governance and audit process to improve annual audit process

About Bank Mega

Bank Mega is one of the leading banks and largest card issuer in Indonesia under PT CT Corpora holding company ("CT Corp"). For more information, visit: www.bankmega.com