Capitec Bank

Capitec Bank innovates to create real-time client interaction

Capitec Bank logo

Award-winning South African bank automates client onboarding and banking operations with OpenText digital technologies

The OpenText technologies have assisted us greatly in achieving our goal to make the client's onboarding process seamless and effective from a digital point of view.

Gerrard Lennox, Manager, Software Engineering, Capitec Bank

Challenge

  • Reduce manual processes when onboarding new clients
  • Complete customer transation in the branch office
  • Deliver a client-centric approach
  • Address regulatory and compliance requirements

Product(s)

Value

  • Automatically classify client identification documents for real-time validation and processing
  • Onboarding process for new account openings more streamlined for improved client experience
  • Improved banking operations helps to ensure regulatory compliance
  • Digital technologies drive client satisfaction, rapidly expanding client base

About Capitec Bank

Capitec Bank is South Africa’s fastest growing retail bank with more than 6.2 million clients and over 690 branches nationwide. For more information, visit www.capitecbank.co.za.