As the Executive Vice President and Chief Customer Officer, Paul Duggan leads the Customer Success Organization at OpenText. This includes the renewals, support, professional services, and learning services teams across Cloud, Off-Cloud, Enterprise, and SMB.
Paul joined OpenText in January 2017 as the Senior Vice President of Revenue Operations, where he was responsible for operations across sales, professional services, business networks, and customer support and renewals. He focused on critical areas such as planning, reporting, resource optimization, enablement, and processes.
Supported by a team of over 7,000 professional services, customer support and renewal professionals located around the world, Paul is responsible for delivering business outcomes to customers by rapidly resolving issues and keeping solutions operating at their maximum potential.
Prior to joining OpenText, Paul spent 17 years at Oracle Corporation, where he served as the Group Vice President of Support Renewal Sales, North America and was directly responsible for $6 billion of annual support revenue. He also led several Digital Renewal Centers located across continents and held key leadership roles within Education Sales and Operations for Oracle and Siebel Systems.
Outside of his work at OpenText, Paul currently serves on an advisory board for the Technology Services Industry Association and has completed executive leadership programs at the University of Michigan Ross School of Business and IESE Business School in Barcelona, Spain.