Executive Leadership Team

Paul Duggan

Executive Vice President, Support & Renewals

Paul Duggan is the Executive Vice President, Support & Renewals, leading our Cloud, Off-Cloud and SMB Customer Support and Renewals teams across the globe.

Paul joined OpenText in January 2017 as Senior Vice President of Revenue Operations, where he was responsible for operations across sales, professional services, business networks, and customer support, and renewals. He led organizational focus across a range of critical areas, such as planning, reporting, resource optimization, enablement, and processes.

In his role, supported by a team of over 2,000 support and renewal professionals located around the world, Paul is responsible for delivering business outcomes to customers by rapidly resolving issues and keeping solutions operating at their maximum potential.

Prior to joining OpenText, Paul was at Oracle Corporation for 17 years. He was most recently the Group Vice President of Support Renewal Sales, North America and was directly responsible for $6 billion of annual support revenue for the company. This included leadership and management of several Digital Renewal Centers located across continents.

He also held key leadership roles within Education Sales and Operations for Oracle and Siebel Systems over the course of his career.

Paul currently serves on an advisory board for the Technology Services Industry Association. He has completed executive leadership programs at the University of Michigan Ross School of Business and IESE Business School in Barcelona, Spain.