Paul Duggan is the Executive Vice President, Worldwide Renewals, leading our Cloud, Off-Cloud and SMB Renewals teams across the globe.
Paul joined OpenText in January 2017 as Senior Vice President of Revenue Operations, where he was responsible for operations across sales, professional services, business networks, and customer support. He led organizational focus across a range of critical areas, such as planning, reporting, resource optimization, enablement, and processes.
Prior to joining OpenText, Paul was at Oracle Corporation for 17 years. He was most recently the Group Vice President of Support Renewal Sales, North America and was directly responsible for $6 billion of annual support revenue for the company. This included leadership and management of several Digital Renewal Centers located across continents.
At Oracle, Paul made critical contributions to customer success, operational excellence, expense optimization, including automation of various support renewal systems. He also held key leadership roles within Education Sales and Operations for Oracle and Siebel Systems over the course of his career.
Paul has previously served on the advisory board for the Technology Services Industry Association. He has completed executive leadership programs at the University of Michigan Ross School of Business and IESE Business School in Barcelona, Spain.