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Accessibility

Overview

Digital inclusion is key to being a socially responsible company, which is why OpenText™ strives to ensure that our solutions, products, and services are accessible by everyone, including people with disabilities. In our efforts to support accessibility, OpenText is guided by accessibility regulations and international standards, including the Accessibility for Ontarians with Disabilities Act (AODA), Section 508 of the United States Workforce Rehabilitation Act, Web Content Accessibility Guidelines (WCAG) (Level A and AA), the US Communication and Video Accessibility Act (CVAA) and EN 301 549, a European standard for digital accessibility.

Product Accessibility Conformance Reports (ACRs)

OpenText utilizes accessibility templates created by the Information Technology Industry Council (ITIC). These templates facilitate reporting of OpenText product’s accessibility conformance against the standards of U.S. Section 508 and international ISO standards using the following templates:

  • Voluntary Product Accessibility Template (VPAT)
  • Web Content Accessibility Guidelines (WCAG)

Request an OpenText VPAT or WCAG Accessibility Report

Accessible Customer Support

Individuals needing accessible customer support should email Customer Experience with their specific needs so we can better assist them.

Accessibility standards and regulations

Worldwide

Web Content Accessibility Guidelines (WCAG)

The Web Content and Accessibility Guidelines (WCAG) provide a foundation for making web content more accessible to people with disabilities or age-related limitations. WCAG was developed by the World Wide Web Consortium (W3C) and it has been approved as a globally recognized accessibility standard (ISO/IEC 40500:2012).

WCAG v2.0 standards are included within the Voluntary Product Accessibility Template (VPAT) and the ITIC has also created a separate accessibility conformance report specifically for WCAG guidelines.

OpenText includes WCAG reporting within our VPAT accessibility conformance reporting and aims to implement the WCAG guidelines (Level A and AA) to the extent possible in our products.

Canada

Accessibility for Ontarians with Disabilities Act (AODA)

The Accessibility for Ontarians with Disabilities Act created accessibility standards to make goods, services, and facilities accessible to Ontarians with disabilities. The OpenText Multi-Year Accessibility Plan outlines our approach to establish accessibility for persons with disabilities.

United States

U.S. Section 508

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act requires federal agencies to develop, procure, maintain and use information and communications technology (ICT) that is accessible to people with disabilities.

In our efforts to support accessibility, OpenText is guided by the best practices and standards set out in the Section 508 amendment to the United States Workforce Rehabilitation Act as outlined in the Voluntary Product Accessibility Template (VPAT) and the Web Content Accessibility Guidelines (WCAG).

U.S. Communications and Video Accessibility Act (CVAA)

The Twenty-first Century Communications and Video Accessibility Act (CVAA) was signed into law in October 2010 and updates federal communications law to increase access for persons with disabilities to modern communication technologies.

OpenText strives to meet CVAA documentation requirements and OpenText provides annual reporting to the FCC as required by CVAA .

European Union

The EN 301 549 Standard defines accessibility requirements for public procurement of ICT products and services in Europe. The standard incorporates the Web Content and Accessibility Guidelines (WCAG) elements as core elements of the standard.

OpenText includes WCAG reporting within our accessibility conformance reporting and aims to implement the WCAG guidelines (Level A and AA) to the extent possible in our products.

How can we help?