OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
Configuration management (CM) is a systems engineering process for establishing and maintaining consistency of a product's performance, functional, and physical attributes throughout its life cycle. Configuration management has become critical to IT infrastructure and business operations management.
Configuration management encompasses the systematic handling of changes to an organization's IT assets. It ensures that all systems, software, and hardware configurations are known and tracked. This maintains the integrity and traceability of the technology infrastructure throughout the entire lifecycle of IT systems.
Configuration management plays a pivotal role in maintaining operational efficiency and competitive advantage. Organizations face IT infrastructure management challenges due to:
Configuration management addresses these challenges by providing a structured approach to managing IT assets, ensuring consistency, and reducing potential risks.
1. Asset discovery and inventory management
Comprehensive asset discovery and inventory tracking includes:
2. Change management
All modifications to the IT environment should be:
3. Configuration control
Configuration control involves:
OpenText™ ZENworks™ Configuration Management provides a comprehensive solution for modern enterprise configuration management needs. This unified platform offers:
A centralized management console
Cross-platform device management
Advanced features and capabilities
Organizations implementing OpenText ZENworks Configuration Management can achieve:
To maximize the benefits of configuration management, organizations should:
The field of configuration management continues to evolve with:
Configuration management enables organizations to maintain control over their technology infrastructure while adapting to changing business needs and technological advances. By implementing robust configuration management practices and leveraging advanced solutions, like OpenText configuration management software, organizations can improve efficiency, reduce costs, and maintain security across their entire IT environment.
OpenText ZENworks supports significant annual savings and 6-fold increase in POS deployment frequency
By leveraging a number of Linux-based OpenText solutions, Lowell Area Schools has built a highly stable, proactive IT infrastructure
With OpenText™ ZENworks Service Desk, the travel and transportation company now offers faster, more targeted technical assistance
OpenText solutions support Netstal's digital transformation project to deliver both continuous innovation and legislation compliance
OpenText™ ZENworks™ Suite and Collaboration solutions team up to provide efficient and secure IT management
OpenText™ Collaboration solutions bring ease of use, standardization, security, and stability in uncertain times
Leading furniture manufacturer manages more than 180 employee workstations delivering efficient, effective user support
ZENworks Configuration Management is used to support the Windows patch and upgrade process as well as application deployments
Manage constant change across endpoint devices—from anywhere
A complete endpoint management solution
Fast and easy ITIL-based service desk
Policy-based controls for Windows devices
Data-at-rest encryption for Windows
Automated patching and threat remediation