Netstal

Solution

Market research, in collaboration with IT implementation partner Nexpert, showed that Identity Manager and Access Manager from OpenText (formerly Micro Focus) were at the time the most mature and integrated solutions on the market. Soon, an early version of the Netstal’s e-Service platform named “Extranet” was available to its key customers, employees, and partners and this steadily grew in features and user numbers over the years.

In a world where governance and further digitalization is increasingly important, we have no doubt that we have chosen the right partner in Micro Focus (now OpenText). Its vast portfolio of security solutions is sure to address our needs into the future.

Today the Netstal e-service platform has expanded to include a 3D catalog, eCommerce, ticketing and a remote monitoring and maintenance service for which Identity Manager and Access Manager were integral. Big data analytics is used to deliver predictive maintenance tools directly to the customer’s environment. Customer data is protected through unique encrypted user connections and Advanced Authentication from OpenText (formerly Micro Focus) applies the appropriate level of multi-factor authentication. This diagnostics solution is available to customers via a microservices-enabled, mobile application for an interactive, real-time, and visual representation of their machine’s health. Identity Manager and Access Manager provide the connection between the data and the user. Mr Winterberg comments: “Our customers really appreciate this customized and personal approach we’ve enabled through the use of OpenText identity and access management solutions.”

KM Group was growing and the IT team focused on integrating its group-wide systems more effectively. As part of this, Configuration Management was implemented to automate endpoint management processes across the lifecycles of 3,000 KM Group desktops. This has drastically accelerated a group-wide Windows 10 migration.

A central Human Capital Management (HCM) solution was introduced with self-service capabilities for every employee. At this point OpenText identity and access management solutions were in use for the e-service platform and the IT team evaluated them to manage access to the HCM system for its 7,000 employees. It found, once again, that Identity Manager and Access Manager were the right solutions for the job, as Mr Winterberg explains: “The Micro Focus (now OpenText) solutions had proven to be scalable, from the smaller Netstal environment to the large KM Group environment. To create a comparable solution we would need to use a mix of different tools which was not practical.”

The OpenText identity and access management solutions fit particularly well, according to Mr Winterberg: “We appreciated that Access Manager leveraged our existing infrastructure, with strong security and reverse proxy concepts already in place. Identity Manager helped us integrate a very heterogeneous environment and provide single sign-on (SSO) capability across web-based applications such as Wikis, collaboration tools, our cloud-based systems, and our office environment. Our strategy is to link every new application to a single LDAP directory enabling SSO for our users.”

The OpenText identity and access management solutions help us collate the information we need to quickly respond to audit requests and maintain GDPR-compliance (related to EU-DSGVO).

When an employee joins, changes roles, or leaves KM Group, Identity Manager is closely integrated with the HCM solution to validate user credentials and automatically provision or de-provision a user with all associated access rights to ensure an efficient on-boarding process. This end-to-end workflow is not only more secure, but it also frees up helpdesk employees who would need to work on the manual and repetitive tasks surrounding user provisioning. They are now able to work on more value-add activities for the organization.

GDPR legislation has renewed KM Group’s focus on governance and the OpenText (formerly Micro Focus) solutions play a vital role here. “There is a strong trend towards cloud-hosted applications”, says Mr Winterberg, “and we need to be able to answer questions about data collection and storage. We also work in a highly regulated industry and are audited multiple times each year. The OpenText identity and access management solutions help us collate the information we need to quickly respond to audit requests and maintain GDPR-compliance (related to EU-DSGVO).”

Results

For many years, Netstal has relied heavily on OpenText (formerly Micro Focus) collaboration, endpoint management with ZENworks, and identity and access management solutions to run its business. Mr Winterberg is clear about the benefits: “Micro Focus (now OpenText) and Nexpert have supported Netstal through our ongoing digital transformation. Micro Focus (now OpenText) solutions have been implemented to support highly innovative customer engagements; save time and budget in managing a diverse desktop landscape; automate user provisioning; and create an effective self-service employee portal.”

He concludes: “Having tackled major themes such as cloud, mobile delivery, big data analytics, and visualization, we are now focusing our attention towards the Internet of Things (IoT) and smart machines. In a world where governance and further digitalization is increasingly important, we have no doubt that we have chosen the right partner in Micro Focus (now OpenText). Its vast portfolio of security solutions is sure to address our needs into the future.”