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EDI Program

Crate and Barrel logoCrate and Barrel

OpenText Solutions for EDI and Compliance for Crate and Barrel

Crate and Barrel logo

About the program

We’d love to talk to you about EDI Solutions for Crate and Barrel.

Program contact

Robert Garcia

Inside Sales Executive

+1 (301) 340-4867 (Office)
+1 (862) 686-1848 (Cell)
rgarcia@opentext.com

As a modern omnichannel retailer, we constantly challenge ourselves to better serve our customers every day. Speed to customer is a key focus and we invested in a new dedicated ecommerce fulfillment warehouse in Summer 2021. This facility leverages advanced automation, which allow orders to be shipped and fulfilled in hours versus days.

As a key vendor partner, you play a critical role supporting our customer promise. This means that we will depend on you to leverage EDI and to prioritize ASN compliance.

New EDI Program CBH is excited to announce a partnership with OpenText™ as our EDI provider, replacing our current purchase order management platform. Our project implementation team has successfully designed and developed system capabilities to ensure a smooth transition to be EDI compliant and enhance the supply chain for both Crate & Barrel and our Vendor Partners.

Benefits of OpenText:

  • Standardized transactional exchange of high-volume documents
  • Faster turnaround time for processing documents
  • Offers real-time visibility into transaction status
  • Includes training and support

OpenText also offers a web-based solution called OpenText™ Freeway that allows for EDI functionality via a web portal for those without an in-house EDI solution or an EDI provider.

Your Role

To move forward as a vendor of record for CBH, you will be required to choose traditional EDI integration or Freeway. As a key vendor partner, you play a critical role supporting our customer promise. This means that we will depend on you to leverage EDI and prioritize ASN compliance by the dates provided from the OpenText team.

In the meantime, if you have any questions or concerns, please reach out to VendorCompliance@crateandbarrel.com.

We appreciate your support and commitment to our customer experience.

Further Information & Resources

Contact Support

Freeway Dedicated Support
1-800-334-2255 (Option 2, 4, 6)
Email: desktop@opentext.com

Important Contacts

EDI Capable Vendor Partners: For testing invites and further questions, please reach out to compliancelink2@opentext.com

Non-EDI Capable Partners who need a solution (Freeway) or have questions, please reach out to Robert Garcia

If you have any questions about the initiative and requirements, please reach out to Jake Divjak.

Resources