As a modern omnichannel retailer, we constantly challenge ourselves to better serve our customers every day. Speed to customer is a key focus and we are investing in a new dedicated ecommerce fulfillment warehouse that will go live in Summer 2021. This facility will leverage advanced automation, which will allow orders to be shipped and fulfilled in hours versus days.
As a key vendor partner, you play a critical role supporting our customer promise. This means that we will depend on you to leverage EDI and to prioritize ASN compliance.
New EDI Program CBH is excited to announce a partnership with OpenText™ as our EDI provider, replacing our current purchase order management platform. Our project implementation team has successfully designed and developed system capabilities to ensure a smooth transition to be EDI compliant and enhance the supply chain for both Crate & Barrel and our Vendor Partners.
Benefits of OpenText:
OpenText also offers a web-based solution called OpenText™ Freeway that allows for EDI functionality via a web portal for those without an in-house EDI solution or an EDI provider.
To move forward as a vendor of record for CBH, you will be required to choose traditional EDI integration or Freeway. As a key vendor partner, you play a critical role supporting our customer promise. This means that we will depend on you to leverage EDI and prioritize ASN compliance by the dates provided from the OpenText team.
In the meantime, if you have any questions or concerns, please reach out to VendorCompliance@crateandbarrel.com.
We appreciate your support and commitment to our customer experience.
EDI Capable Vendor Partners: For testing invites and further questions, please reach out to email@example.com
Non-EDI Capable Partners who need a solution (Freeway) or have questions, please reach out to Robert Garcia
If you have any questions about the initiative and requirements, please reach out to Jake Divjak.