OpenText™ Extended ECM for Microsoft® Dynamics 365™ Customer Engagement makes enterprise information available in Microsoft Dynamics 365 for real-time collaboration and enhanced productivity. Available on-premises or in the cloud, Extended ECM for Microsoft Dynamics 365 Customer Engagement ensures a single source of truth for customer-facing content.
Streamline content management processes at the enterprise level to empower sales, marketing and customer relations with accessible and accurate information.
Organize information for use within Microsoft Dynamics while keeping it available for business processes within other applications.
Discover the advantages of using Extended ECM for Microsoft Dynamics 365 Customer Engagement.
Connect content to the Microsoft Dynamics 365 CRM solution to streamline business process flows, improve customer satisfaction and close deals faster.
Automatically reflect real-time changes to customer data across all integrated systems to ensure accurate and up-to-date content.
Use roles-based access and pre-defined business rules to enable content stakeholders to securely view, edit and manage information.
Equip client teams with dynamic, real-time data integrated from other platforms without leaving Microsoft Dynamics 365.
Offers a virtual representation of a business process where users can directly save, access and share content with all stakeholders.
Allows users to quickly locate and share content through automatic and transparently applied metadata.
Integrates content directly into the Dynamics UI, respecting security models and access control.
Create new Business Workspaces to map to business processes using a templated configuration view to remove the need for custom development.
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