Public Sector Solutions

"The choice was one platform—as simple as that...[for] business service modeling, for the user interface, and for the server layer.[Soon, we will] get rid of the legacy systems and be ready for the next step in IT."

—Lt. Colonel Erwin Huisman, Dutch Ministry of Defense

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Learn More About How OpenText Can Help You

Overview
Solutions
Resource Center

Overview

Public sector organizations are experiencing fundamental changes to the way they work, interact with their customers, and approach business processes in this era of digital existence. OpenText Suite 16 and Cloud 16 present complete, integrated digital information platforms to help public sector companies with their digital transformation. Better engagement, productivity, and innovations require the ability to derive conclusions and predictions from your data. Suite 16 and Cloud 16 enable data-driven business processes that allow you to discover and prioritize opportunities, rapidly test solutions, evaluate results, approve and implement outcomes with solutions that cut across internal boundaries and silos. Analytics and reporting, connected workspaces, and new user-interfaces are embedded across OpenText solutions.

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OpenText Public Sector Solution Overview

Public Sector Customer Success Stories

Learn how other Public Sector agencies succeed with solutions from OpenText.
    Municipal/County Governments
    State/Provincial/Regional Governments
    Central/Federal Governments
    International Organizations

OpenText solutions help you:

Tap the hidden value of your agency’s information in daily activities
Maintain your information securely while making it easily accessible.
Streamline operations by digitizing paper to automate and consolidate processes
Find information quickly and accurately and redact it for litigation with e-Discovery
Retire old applications while preserving the information you need
Deliver citizen benefits and services faster and more efficiently
Integrate information enterprise-wide within your existing IT landscape.
Meet transparency, governance, and compliance requirements

Digital Information Readiness

Know what you have and where it resides—PII and sensitive, duplicate, or inaccurate data abound. Use our unique info-fusion and discovery capabilities to reveal and make decisions on your data before you act on it to move it to the cloud, apply Big Data analytics, or release it as open data.

Retire legacy applications without losing valuable data
See content across your IT landscape with drill-down heatmaps
Organize and access data to determine its value
Secure vulnerable content and reduce risk
Rationalize information across your enterprise with confidence

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Digital Records Compliance

Capture and manage agency records digitally, from email and documents to video, photos and social media. Auto-classify and make information searchable from origination to final disposition—rated the world’s best Government Records Management software.

Save time, money, and improve mission performance--govern agency information and link it to daily tasks
Meet records compliance mandates and standards (DOD 5015.2)
Streamline and improve accuracy with automated document categorization and filing
Integrate quickly, easily, out-of-the-box
Reduce legal costs with eDiscovery

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Financial and Audit Compliance

Capture purchasing and contract documentation and make it easily searchable for daily reference, audits, or litigation. This application meets the rigorous requirements of government accounting systems and audits, and prepares you for transparency mandates.

Lower finance risk; simplify and unify financial, procurement, and contract records
Address material deficiencies and save time by relating compliant supporting documents to ERP transactions
Create a single source for agency financial information and Open Data/DATA Act requirements
Enables easy audit package assembly without imposing on finance staff

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Solutions

Citizen Services

Make it faster and easier for citizens to engage with government and increase government transparency. Empower citizens through mobile and web self-service while seamlessly managing behind-the-scenes workflows, data capture and integrations.

Provide citizens with mobile and web self-service for interactions that are core to the agency mission
Eliminate paper-based communications and manual process steps
Modernize services, regardless of backend systems and repositories
Improve transparency
Meet compliance requirements

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Extended ECM for Government

Supports public sector organizations in shifting from paper-based to electronic record files and builds a platform to support their current and future digitalization initiatives.

Eliminates paper and media break with a digital file
Enables direct access anytime and anywhere and fosters collaboration
Highly scalable, suited for high volumes and large number of user
Simple and intuitive user interface, in various environments
Integrates content into business processes using standard technology
Compliant capturing and secure long-term storage

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Digital Information Readiness

Retire legacy applications without losing valuable data
See content across your IT landscape with drill-down heatmaps
Organize and access data to determine its value
Secure vulnerable content and reduce risk
Rationalize information across your enterprise with confidence

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eGovernment in the Cloud

Our cloud service offers government agencies more flexibility without the commitment to on-site capital investment. They can deploy new workflow and document management processes fast and painlessly upgrade to keep capabilities current. Tailor a secure cloud or hybrid IT ecosystem that fits your needs with a clean, intuitive interface that users love. We have the only cloud with its own Bill of Rights.

Faster time to deployment
Cuts capital investment and maintenance
Integrated ECM cloud solution for government
Proven government deployment track record in Canada and globally

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Governance for SharePoint

Optimize your SharePoint investment, make it compliant, and control SharePoint site proliferation. Enable painless enterprise information governance and compliant records management transparent to agency employees.

Make SharePoint records DoD 5015.2 compliant
Automatic archiving for site collections, sites, document libraries
Manages 50+ MB and rich media files—images, audio, video, engineering documents
Streamlines processes with graphical and rules-based workflow
Capture paper-based information

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Digital Records Compliance

Save time, money, and improve mission performance--govern agency information and link it to daily tasks
Meet records compliance mandates and standards (DOD 5015.2)
Streamline and improve accuracy with automated document categorization and filing
Integrate quickly, easily, out-of-the-box
Reduce legal costs with eDiscovery

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Financial and Audit Compliance

Lower finance risk; simplify and unify financial, procurement, and contract records
Address material deficiencies and save time by relating compliant supporting documents to ERP transactions
Create a single source for agency financial information and Open Data/DATA Act requirements
Enables easy audit package assembly without imposing on finance staff

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Constituent Services

Meet citizens' service needs and streamline service delivery with a single, unified portal. Our solution helps you streamline mission process as you meet citizen needs.

Fast service origination
Personalized communications for service changes, alerts, surveys
Quick and accurate new constituent account initiation
Automated status and performance reports for constituents, specialists, managers
Built-in compliance with laws, regulations, and policy

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ERP Augmentation

Extend ERP capabilities to include content lifecycle management, improved compliance, and cost-effective archiving

Increase ERP value to mission with ECM functionality—workflow, unified searchable documentation, automatic classification and archiving/disposition
Cut operating costs by eliminating duplicate IT environments, related support, and supporting multiple back ends (ERP/non-ERP)
The only DoD 5015.2 certified Records Management capability paired with SAP, Oracle and other ERP systems

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Resource Center

Belinda Toniolo discusses the value to the business that the Open Text ECM Suite brings to Melbourne Water.

Pinellas County automates the management of files with OpenText Case360. Ken Burke, Clerk of the Circuit Court and Comptroller for Pinellas County, Florida, describes how the Clerk’s Office is using OpenText’s case management technology to streamline their work.

OpenText Solutions for Public Sector

OpenText™ Extended ECM for Government Solution Overview OpenText™ Big Data Analytics for Government Solution Overview OpenText™ Big Data Analytics for Tax Authorities Solution Overview Section 508 VPATs for OpenText products Information Governance and Security Solutions

Webinars and Publications

Customer Story

U.S. Department of the Interior
"We are very pleased with how effortless it has been to deploy the EES project for the DOI. It is a true testament to the strong and valuable partnership we have with OpenText. This project serves as a successful model for other government agencies looking to move their critical business information to the cloud."

Michael Beck, President and Chief Executive Officer, The IQ Business Group

South East Water

"The holy grail for many organizations is to understand and maximise the value of their content. This deployment takes us one step closer to achieving that. The OpenText module is seamless and straightforward to use."