Enhancing eDiscovery with advanced technology
While delivering perfection in its clients’ digital experiences, Switch also needed to ensure that its own data was protected and accessible when it came to legal requests and investigations. Like any large enterprise, the company deals with a variety of litigation matters, which involve identifying, collecting, and producing electronically stored information for investigation—a process called eDiscovery. In recent years, Switch’s legal team searched for a way to more effectively manage the eDiscovery process in-house and on-site, but turning to thirdparty service providers was problematic.
Castor commented on the difficulty in finding a solution: “It was a significant lift. We saw where litigation was going. We preferred to do it in-house but back in 2016, we needed to bring on a partner to help us enhance the eDiscovery process. It proved unworkable. Then we hired another vendor, and that was even more of a headache.”
After considering multiple solutions, Switch engaged OpenText to transform its eDiscovery processes with a combination of technology and managed services. The OpenText Discovery Suite provides end-to-end eDiscovery software and services including OpenText™ Axcelerate, an early case assessment and review platform with advanced analytics, technology-assisted review (TAR) based on continuous machine learning, concept search, phrase analysis, automated redactions, and reporting. In addition, OpenText™ EnCase™ eDiscovery, the industry gold standard for data collection and preservation, was deployed across Switch endpoints and ECM systems to facilitate remote, forensic-grade data collections, and OpenText™ Insight Managed Review teams to help support document review needs.
Castor commented on the move to OpenText: “The OpenText Axcelerate platform has been elegant from the beginning. It was a smooth transition. We were able to reduce costs materially, almost immediately. We were able to get answers more quickly and efficiently. I wish we had done it sooner because it has allowed us to be much more responsive and avoid a lot of headaches in other litigation that have come up since we first needed an eDiscovery partner.”
Discovering speed, security, support, and savings
The flexibility of OpenText’s deployment options has delivered a hybrid solution that met Switch’s need for absolute security of data with some components on-premise and others in the cloud. Castor explained, “Our primary goal was to ensure that we had the data on-site. We want it to be in our data center, on our servers, because we don’t want there to be a risk of unauthorized proliferation or duplication of our data. We were comfortable with OpenText because they were a customer of Switch. We knew where the servers physically resided–in the world’s only Tier 5 Platinum Data Centers.”
The company has been supported along the way by the OpenText Discovery Professional Services team who offer industry expertise and eDiscovery project management to ensure Switch gains the most value from the OpenText solutions. “OpenText has been extremely collaborative in trying to figure things out. The team has been absolutely fantastic and very up-front about helping us do what we want to do and making sure that we’re doing it in a way that saves us money,” said Castor.