OpenText brings decades of expertise to help you unlock data, connect people and processes, and fuel AI with trust
Unify data seamlessly across your enterprise to eliminate silos, improve collaboration, and reduce risks
Get AI-ready and transform your data into structured, accessible, optimized information
Meet regulatory and compliance requirements and protect your information throughout its lifecycle
OpenText helps people manage content, automate work, use AI, and collaborate to boost productivity
See how thousands of companies around the world are succeeding with innovative solutions from OpenText™
Our people are our greatest asset; they are the life of the OpenText brand and values
Learn how we aspire to advance societal goals and accelerate positive change
Find a highly skilled OpenText partner with the right solution to enable digital transformation
Explore scalable and flexible deployment options for global organizations of any size
Local control. Global scale. Trusted AI
Your cloud, your control
Free up resources, optimize performance and rapidly address issues
Run anywhere and scale globally in the public cloud of your choice
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
See information in new ways
AI that understands your business, your data, and your goals
Say hello to faster decisions. Your secure personal AI assistant is ready to get to work
Gain better insights with generative AI for supply chains
Power work with AI content management and an intelligent AI content assistant
Improve your security posture with AI cybersecurity and agile threat detection
Enable faster app delivery, development, and automated software testing
Elevate customer communications and experiences for customer success
Empower users, service agents, and IT staff to find the answers they need
Predict, act, and win with real-time analytics on a smarter data platform
Give users access to the answers they need, faster and easier, with multi-repository AI-based search that lets you contextualize everything from clicks to conversations
Connect once, reach anything with a secure B2B integration platform
Reimagine knowledge with AI-ready content management solutions
Supercharge intelligent workspaces with AI to modernize work
Integrated cybersecurity solutions for enterprise protection
Purpose built data protection and security solutions
Reinvent threat hunting to improve security posture with the power of agile AI
Ship better software—faster—with AI-driven DevOps automation, testing, and quality
Reimagine conversations with unforgettable customer experiences
Get the clarity needed to cut the cost and complexity of IT operations
Redefine Tier 1 business support functions with self-service capabilities from private generative AI
Build custom applications using proven OpenText Information Management technology
Build it your way with OpenText Cloud APIs that create the real-time information flows that enable custom applications and workflows
Protect what matters, recover when it counts
Get greater visibility and sharper insights from AI-driven information management. Ready to see how?
Break free from silos, streamline processes, and improve customer experiences with secure information management for AI
Improve efficiency, security, and customer satisfaction with OpenText
Run processes faster and with less risk
Achieve digital transformation with guidance from certified experts
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Modernize your information management with certified experts
Unlock the full potential of your information management solution
Turn support into your strategic advantage
Extend IT teams with certified OpenText application experts
Discover training options to help users of all skill levels effectively adopt and use OpenText products
Information is the heartbeat of every organization. We build information management software so you can build the future
OpenText partners with leading cloud infrastructure providers to offer the flexibility to run OpenText solutions anywhere
OpenText partners with top enterprise app providers to unlock unstructured content for better business insights
Discover flexible and innovative offerings designed to add value to OpenText solutions
Discover the resources available to support and grow Partner capabilities
Get expert product and service support to accelerate issue resolution and keep business flows running efficiently
Explore detailed services and consulting presentations, briefs, documentation and other resources
OpenText DevOps Cloud solutions support fastpaced and large scale CI/CD testing in agile DevOps environment
Create a flexible and dynamic performance testing environment to keep pace with the adoption of agile development.
As part of a large digital transformation program, Sky has adopted enterprise agile development. This resulted in a sophisticated Service-Oriented Architecture (SOA) and an explosion of new components and services to support sales and service requests. There is also a growing move towards third party cloud vendors to deliver specific solutions for Sky. Though these applications are not owned by Sky, they are still subject to the same testing requirements, even without access to the endpoint systems.
Colin Griffiths, Performance Engineering Manager for Sky, explains: “Our testing processes followed traditional waterfall based development where we would test for two weeks in a six week development cycle. With the move to Agile, this really wasn’t appropriate anymore and we needed to increase our testing speed and agility. As an organization, we are often driven by product launches, campaigns and events, such as the launch of a new iPhone, and we have to make sure our systems can scale to manage the peaks in demand.”
The way in which Sky services are consumed changes continually as well. The Sky platform was traditionally contact centers only, but is now accessed from multiple channels such as .com and the Sky set top box platform. Most recently we are seeing increasing numbers of customers using the Sky mobile application and, as a result, the platform load is more unpredictable than it was a number of years ago. Sky wanted to introduce automated performance testing and report generation. The team clearly saw a need to deliver a Continuous Integration/Continuous Delivery (CI/CD) testing solution. OpenText™ Enterprise Performance Engineering was already in use within Sky, and Griffiths and the team worked closely with OpenText™ Product Management and Research and Development to define a robust testing model that met the demands of a fast-paced, large scale, enterprise agile organization.
As the scope of software testing became clearer, so did new challenges associated with this, as Griffiths comments: “The future of many enterprise applications and platforms will be cloud based, and traditional software builds will be replaced by containerized development. In collaboration with OpenText, we want to design and build a truly dynamic and flexible solution, using established DevOps principles. This allows us to define test volumes, build the test configuration, and run the test automatically in a container.”
We manage a large performance test infrastructure with ever changing requirements. If we had to build and maintain complex tests to replicate every scenario, it would be time-consuming and error-prone. Instead, OpenText listened carefully to our requirements and working together on new features for the platform has been very rewarding.
A close design partnership resulted in an end-to-end testing architecture, which leverages several OpenText DevOps Cloud solutions: OpenText™ Application Quality Management is used for test and defect management. OpenText Enterprise Performance Engineering covers approximately 95 percent of performance testing, while OpenText™ Service Virtualization delivers approximately 350 virtual services so that performance testing can be done even when the real service or data is unavailable, as is the case with many third party providers.
OpenText Enterprise Performance Engineering enables Sky to test the capacity of its systems and scale far beyond what would be regarded as usual volumes, to allow for certain peak periods. In the automated model, testing takes place in overnight hours so that no manual effort is involved, and no system resources are used during peak hours. “With OpenText Enterprise Performance Engineering, we can run tests much faster than before, and have introduced a change-driven approach, where we test what we need, reducing engineering time”, says Griffiths. “We arrive in the morning to comprehensive test reports, giving us quick insight into the test results.”
OpenText Enterprise Performance Engineering’s continuous testing features allow Sky to adapt testing to increasing numbers of components and applications without having to increase the size of the testing team. Using the automated end-to-end testing model, large complex testing scenarios are built automatically, and the system can accurately model production traffic dynamically, reducing manual effort and engineering time. The Sky team works closely with OpenText™ to deliver exciting new functionality to the testing platform, including the continued joint work on test containerization.
Collaborating with OpenText™ to create a truly flexible and dynamic testing environment ensures that system capacity limits are continually tested so that Sky always offers a robust and high performance service to its customers, and can meet its business demands.
Griffiths appreciates the partnership: “We manage a large performance test infrastructure with ever changing requirements. If we had to build and maintain complex tests to replicate every scenario, it would be time consuming and error prone. Instead, OpenText listened carefully to our requirements and working together on new features for the platform has been very rewarding.”
With OpenText Enterprise Performance Engineering, we can run tests much faster than before, and have introduced a change driven approach, where we test what we need, reducing engineering time. We arrive in the morning to comprehensive test reports and can quickly determine the success of our testing efforts.
Sky is Europe’s leading direct-to-consumer media and entertainment company, providing original and acquired TV, cinema, news, sports, and other content to 23 million households across seven countries. The company employs more than 31,000 staff and reported fiscal 2018 revenue of £13.6 billion.