Puget Sound Energy

Washington State Utility Energizes Customer Experience

Puget Sound Energy logo

Puget Sound Energy innovates and modernizes communications with OpenText Document Presentment for SAP

The business can easily make ad hoc changes to correspondences. What used to take 4 to 5 days can now be done in less than a day.

Anu Iyer, IT Adviser, Puget Sound Energy

Challenge

• Customer demands for fast, innovative communication channels
• Document change turnaround time slow and inefficient
• Outdated bill formats

Product(s)

Value

• Optimized document production process for enhanced customer engagement
• Modernized bills and omnichannel delivery improves customer experience
• Customer correspondences updated 4-5 days faster

About Puget Sound Energy

Puget Sound Energy is Washington State’s oldest energy company and the largest utility in the Pacific Northwest, providing electric and natural gas service to roughly 1.5 million customers over 6,000 square miles. As the first utility to own and operate wind energy facilities in the Northwest and the second largest utility owner of wind power, Puget Sound Energy is a leading producer of renewable energy in the Pacific Northwest.