Support

Agreement Templates and Schedules

Each OpenText™ agreement has a date and version number, generally found in the document footer. If you are a new OpenText customer, the applicable version is the most recent version in the list below. Current OpenText customers should choose the version that relates to the effective date of their purchase. If you are unable to locate the agreement you require, please contact your OpenText Sales representative.

Notice about Application Modernization and Connectivity products and services

On May 1, 2024, Rocket Software acquired all of OpenText's Application Modernization and Connectivity (AMC) products and services. OpenText is temporarily providing select AMC quotation, invoice, and billing services on behalf of Rocket Software, which will be subject to Rocket Software terms and conditions. Please visit https://www.rocketsoftware.com/company/trust/agreements for more information.

End User, Cloud and Professional Services Agreements

All

Region Documents
All (English)

Americas - Canada, The United States, Latin America

Region Documents
Brazil
Canada and the rest of North and South America (other than Brazil, Mexico and the United States)
Mexico
United States

Asia Pacific 

Region Documents
Australia End User License Agreement
China End User License Agreement (Bilingual English/Chinese)
Hong Kong  End User License Agreement
India End User License Agreement (India)
Japan End User License Agreement (Bilingual English/Japan)
New Zealand End User License Agreement
Singapore End User License Agreement
South Korea End User License Agreement

EMEA - United Kingdom, Europe, Middle East

Region Documents
Austria, Central and Southeastern European countries including Israel and Turkey
Benelux
France
Germany
Italy
Middle East
Nordics
Portugal
South Africa
Spain
Switzerland
UK, Ireland and all other EMEA countries except those listed above

License Models and Third Party Notifications

Language Documents
English
German
French

OpenText Software Maintenance Program Handbooks and Support Terms

All

Region Documents
All (English)

Americas

Region Documents
Americas (note regional exceptions)
Brazil
Mexico

Asia Pacific

Region Documents
APJ (note regional exceptions)
China
Japan

EMEA - UK, Europe, Middle East

Region Documents
EMEA (note regional exceptions) Software Support Terms and Conditions (general, note regional exceptions)
Austria
Benelux Software Support Terms and Conditions (English)
France
Germany
Italy
Nordics
Portugal
Spain
Switzerland

Agreements for Carbonite, Webroot, Zix, CloudAlly and AppRiver Products and Services

Region Documents
All (English) Agreements for Carbonite, Webroot, Zix, CloudAlly and AppRiver and Services

Agreements for XMedius Products and Services

Region Documents
All Appendix to the GTC for XM Fax cloud services and XM SendSecure cloud services