Agreement Templates and Schedules
Each OpenText™ agreement has a date and version number, generally found in the document footer. If you are a new OpenText customer, the applicable version is the most recent version in the list below. Current OpenText customers should chose the version that relates to the effective date of their purchase. If you are unable to locate the agreement you require, please contact your OpenText Sales representative.
- End User and Professional Services Agreements
- License Models and Third Party Notifications
- Software Maintenance Program Handbooks and Support Terms
- Professional Services Programs (including Optimize)
- Hardware Limited Warranty
- EMS Cloud Contracts Overview
- Agreements for Carbonite, Webroot, Zix, CloudAlly, and AppRiver Products and Services
- Agreements for XMedius Products and Services
End User and Professional Services Agreements
All
| Region | Documents |
|---|---|
| All (English) |
Americas - Canada, The United States, Latin America
| Region | Documents |
|---|---|
| Brazil | |
| Canada and the rest of North and South America (other than Brazil, Mexico and the United States) | |
| Mexico | |
| United States |
Asia Pacific
| Region | Documents |
|---|---|
| Australia | |
| China | |
| Hong Kong | |
| India | |
| Japan | |
| New Zealand | |
| Singapore | |
| South Korea |
EMEA - United Kingdom, Europe, Middle East
| Region | Documents |
|---|---|
| Austria, Central and South Eastern European Countries including Israel and Turkey | |
| Benelux | |
| Commonwealth of Independent States (CIS) countries | |
| France | |
| Germany | |
| Italy | |
| Middle East | |
| Nordics | |
| Portugal | |
| South Africa | |
| Spain | |
| Switzerland | |
| UK, Ireland and all other EMEA countries except those listed above |
License Models and Third Party Notifications
| Language | Documents |
|---|---|
| English | |
| German | |
| French | |
| Russian/English (Bilingual) |
OpenText Software Maintenance Program Handbooks and Support Terms
All
Americas
| Region | Documents |
|---|---|
| Americas (note regional exceptions) | |
| Brazil | |
| Mexico |
Asia Pacific
| Region | Documents |
|---|---|
| APJ (note regional exceptions) | |
| China | |
| Japan |
EMEA - UK, Europe, Middle East
| Region | Documents |
|---|---|
| EMEA (note regional exceptions) | |
| Austria | |
| Benelux | |
| France |
|
| Germany | |
| Italy | |
| Nordics | |
| Portugal | |
| Russia | |
| Spain | |
| Switzerland |
Professional Services Programs (including Optimize)
| Region | Documents |
|---|---|
| All | |
| Americas (note regional exceptions) |
|
| APJ (note regional exceptions) |
|
| EMEA (note regional exceptions) |
|
| Nordics |
Hardware Limited Warranty
| Region | Documents |
|---|---|
| All (English) |
Cloud Contracts Overview
| Region | Resources |
|---|---|
| All (English) |
Agreements for Carbonite, Webroot, Zix, CloudAlly, and AppRiver Products and Services
These Agreements apply to all Carbonite, Webroot, Zix, CloudAlly, and AppRiver Products and Services except for professional services, which are governed by the applicable Professional Services Agreements above.
| Region | Documents |
|---|---|
| All (English) |
Agreements for XMedius Products and Services
| Region | Documents |
|---|---|
| All |