OpenText Exstream

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OpenText^™ Exstream^™ allows business users to optimize customer engagement through the design and delivery of ultra-personalized, consistent, compliant, communications—delivered anytime, anywhere. The latest release, version 16.4, builds on the powerful combined “CCM Anywhere” platform released in April 2017 of Exstream and Communications Center (formerly StreamServe).

Exstream 16.4 delivers more connected customer journeys and helps business be competitive by:

Simplifying personalized communications driven by business users
Speeding time to market and reducing dependence on IT
Improving orchestration for automated tracking, analysis and best response to facilitate engaging conversations
Providing a consistent cross-channel experience with OpenText Media Management integration
Reducing total cost of customer communications

With Millennials expected to make up more than half the workforce by 2020, the ability to design and deliver contextually-driven, personalized communications at the right time, in the right format, and for the right device can give your company a competitive advantage.

Watch the Exstream Video

Watch this Exstream 16.4 demo

Watch this 2 minute video to see how Exstream can help your business

OpenText Exstream enables you to create remarkable customer experiences through the design and delivery of ultra-personalized, consistent, compliant, communications – delivered anytime, anywhere. Designed for omnichannel customer communication management (CCM), Exstream leverages data and content you already have to transform typical customer communications into highly personalized, engaging customer experiences regardless of customer-preferred digital and print channels, screen sizes and devices.

The latest release includes a host of new capabilities around the following themes:

Authoring

Authoring for digital channels
Self-service correspondence
Ability to use images and rich media from Media Management integration (common CAS Brower)

Orchestration

Assured delivery of communications with OpenText Notifications
Better end-to-end tracking; analytics, job visualization and Email response tracking

Cloud editions allow for agility and full turnkey management

With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment, and our accelerator packages allow for easy integration with core systems to speed key business processes.

Integrate Anywhere: The enterprise solution for true digital transformation

Strongest integration with business apps and ecosystems
Easy integration with data and content from any application
Use content as it is, where it is
Non-disruptive transition from print to digital - reduce redundant efforts by helping companies manage print and digital together, making sure they are not disconnected

Engage Anywhere: CCM for anytime, anywhere engagement

Market-leading CCM solution delivers interactive and automated, unified communications
Supports the evolution from one-way, non-contextual communications to interactive engagements; from fixed formats to responsive displays; and from on-demand communications to real-time messaging
Future-proof your CCM strategy, supports tomorrow’s CCM requirements

CCM "Your Way"

Flexible deployments – complete CCM solution on-premises, cloud, or hybrid
Scale to handle small projects or complex enterprise-wide deployments
Enable business users to design and deliver communications without IT
Flexible pricing and purchasing options

Exstream release 16.4 is available stand alone or as part of the OpenText Experience Suite platform for Customer Engagement Management (CEM).

The latest release of Exstream includes a number of new features and functions to make designing and delivering ultra-customized communications easy for business users. For a first-hand look at some of the new capabiltiies, check out the following demos:

Exstream 16.2: Business Content Authoring using StoryBoard

This demo shows how easy it is for business users to change content and messages.

Required Edit Area Navigation in Empower Editor 16.2

Demonstrates how business users in the Empower Editor are now able to quickly and easily identify and navigate to areas of the communication that require updates.

Revision Tracking in Empower Editor 16.2

Demonstrates how Revision Tracking in the Empower Editor enables collaborative multi-user and workflow-based editing of interactive customer communications.