Business Network Support - Products and Services

Select a service below to find a Business Network Support contact:

OpenText^™ Active Applications

Toll free: 1-800-334-2255, select options 2, 4, 1
Hours: 24x7x365
Email: websupport@opentext.com

OpenText^™ Active Catalogue

Toll free: 1-800-334-2255, select options 2, 5, 2
Hours: 8:00 am–8:00 pm ET, Monday–Friday
Email: cataloguesupport@opentext.com

OpenText^™ Active Intelligence

Toll free: 1-800-334-2255, select options 2, 4, 3
Hours: 8:00 am–8:00 pm ET, Monday–Friday
Email: gxs-dqcsupport@opentext.com

OpenText^™ ANX

Toll free: 1-877-488-8269
Hours: 24x7x365
Email: anx-support@opentext.com

OpenText^™ AS2

Toll free: 1-800-334-2255, select options 2, 2, 2
Hours: 24x7x365
Email: as2support@opentext.com

OpenText^™ B2B Managed Services

Toll free: 1-800-598-0351 (General Inquiries)
Hours: 24x7x365
Please refer to your Communications Guide for direct numbers for your environment.

OpenText^™ BizConnect^™

Toll free: 1-800-334-2255, select options 2, 1, 2, 2
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal

OpenText^™ BizLink^™

Toll free: 1-800-334-2255, select options 2, 1, 4
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal

OpenText^™ BizManager400^™

Toll free: 1-800-334-2255, select options 2, 1, 3
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal

OpenText^™ Covisint

Please visit the Covisint support portal

OpenText^™ Desktop ASN and OpenText^™ Desktop EDI

Toll free: 1-800-334-2255, select options 2, 1, 1
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com

OpenText^™ Document Capture and Management and Desktop Messaging, CSP

Toll free: 1-800-209-6245, select options 1, 1
Local: 1-678-823-4600, option 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com

OpenText^™ EasyLink GMS

Toll free: 1-800-209-6245, select options 1, 2, 1
Hours: 24-hour support, Monday–Friday
Email: irf@opentext.com

OpenText^™ Fax2Mail^™

Toll free: 1-866-323-9707
Local: 1-678-823-4529
Hours: 24x7x365
Email: f2msupport@opentext.com
Download Center

OpenText^™ Freeway Cloud

North America
Local: 1-800-334-2255 option 2, 4, 6
Hours: 8:30 am–8:00 pm EST
Email: desktop@opentext.com
View the OpenText™ Freeway Cloud Customer Support Handbook - North America

EMEA
Local: +44 (0) 8452 30 30 35
Hours: 8:30 am–5:30 pm GMT
Email: freeway.support@opentext.com
View the OpenText™ Freeway Cloud Customer Support Handbook - EMEA

APAC
Local: 1-800-226-877 option 1
Hours: 8:00 am to 8:00 pm AEST
Email: AU-Helpdesk@opentext.com
View the OpenText™ Freeway Cloud Customer Support Handbook – APAC

OpenText^™ Global Vendor Portal (GVP)

Toll free: 1-800-334-2255, select options 2, 4, 4
Hours: 8:00 am–8:00 pm ET, Monday–Friday
Email: cshelp@opentext.com

OpenText^™ ICC

Toll free: 1-800-209-6245, select options 1, 2, 2
Local: 1-678-823-4600
Hours: 24-hour support, Monday–Friday
Email: vanhelp@opentext.com

OpenText^™ Information Exchange (IE)/OpenText^™ Information Exchange Front End (IEFE)

Toll free: 1-800-334-2255, select options 2, 2, 4
Hours: 24x7x365
Email: ecommreq@opentext.com

OpenText^™ Inovisworks

Toll free: 1-800-334-2255, select options 2, 2, 3
Hours: 8:00 am–8:00 pm ET, Monday–Friday
Email: eservices@opentext.com

OpenText^™ Liaison

Please visit the Liaison support page

OpenText^™ Notification Service for email, SMS and Voice

Toll free: 1-866-323-9707
Local: 1-678-823-4529
Hours: 24x7x365
Email: myportalsupport@opentext.com

OpenText^™ Production Messaging

Toll free: 1-866-323-9707
Local: 1-678-823-4529
Hours: 24x7x365
Email: myportalsupport@opentext.com

OpenText^™ RightFax^™ Connect

Toll free: 1-800-540-7292
Protect Hours: 8:00 am–8:00 pm ET
Protect Anytime Hours: 24x7 for Severity 1 issues
Email: support@opentext.com

OpenText^™ Secure Messaging

Toll free: 1-800-209-6245, select options 1, 1
Local: 1-678-823-4600, select options 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com

OpenText^™ Trading Grid^™ Customer Portal

Toll free: 1-800-334-2255, select options 2, 4, 2
Hours: 8:00 am–7:00 pm ET, Monday–Friday

OpenText^™ Trading Grid^™ IE Experience

Toll free: 1-800-334-2255, select options 2, 4, 2
Hours: 8:00am–7:00pm ET, Monday–Friday

OpenText^™ Trading Grid^™ Messaging Service (TGMS)

Toll free: 1-800-334-2255, select options 2, 2, 1
Hours: 24x7x365
Email: help@opentext.com

OpenText^™ Trusted Link Enterprise (TLE)

Toll free: 1-800-334-2255, select options 2, 1, 4
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal

OpenText^™ Trusted Link System I (TLI)

Toll free: 1-800-334-2255, select options 2, 1, 3
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal

OpenText^™ Trusted Link for Windows (TLW)

Toll free: 1-800-334-2255, select options 2, 1, 2, 1
Hours: 8:00 am–7:00 pm ET, Monday–Friday
Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal

OpenText^™ WebEC

Toll free: 1-800-334-2255, select options 2, 2, 5
Hours: 8:00 am–8:00 pm ET, Monday–Friday
Email: webecsupport@opentext.com

OpenText^™ Workflow Services

Toll free: 1-800-209-6245, select options 1, 1
Local: 1-678-823-4600, select options 1, 1
Hours: 24x7x365
Email: desktopmessaging@opentext.com