- Toll free: 1-800-598-0351 (General Inquiries)
- Hours: 24x7x365
- Please refer to your Communications Guide for direct numbers for your environment.
- North America: 1-800-334-2255, select options 2, 4, 2
- EMEA: +44 8705-133165
- Australia/NZ: 1-800-226-8777, opt 1
- LATAM: +52 556 599 7101
- Email: websupport@opentext.com
*please include your Solution ID and brief description of the issue in the subject line.
- Toll free: 1-800-334-2255, select options 2, 1, 2, 2
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
- Toll free: 1-800-334-2255, select options 2, 1, 4
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
- Toll free: 1-800-334-2255, select options 2, 1, 3
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
- Toll free: 1-800-334-2255, select options 2, 1, 1
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
- Toll free: 1-800-209-6245, select options 1, 2, 1
- Hours: 24-hour support, Monday–Friday
- Email: irf@opentext.com
- Toll free: 1-800-540-7292
- Protect Hours: 8:00 am–8:00 pm ET
- Protect Anytime Hours: 24x7 for Severity 1 issues
- Email: support@opentext.com
- Toll free: 1-800-334-2255, select options 2, 4, 4
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: cshelp@opentext.com
- Toll free: 1-800-209-6245, select options 1, 2, 2
- Local: 1-678-823-4600
- Hours: 24-hour support, Monday–Friday
- Email: vanhelp@opentext.com
- Toll free: 1-800-334-2255, select options 2, 2, 3
- Hours: 8:00 am–8:00 pm ET, Monday–Friday
- Email: eservices@opentext.com
- Toll free: 1-800-334-2255, select options 2, 4, 2
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Toll free: 1-800-334-2255, select options 2, 4, 2
- Hours: 8:00am–7:00pm ET, Monday–Friday
- Toll free: 1-800-334-2255, select options 2, 2, 1
- Hours: 24x7x365
- Email: help@opentext.com
- Toll free: 1-800-334-2255, select options 2, 1, 4
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
- Toll free: 1-800-334-2255, select options 2, 1, 3
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal
- Toll free: 1-800-334-2255, select options 2, 1, 2, 1
- Hours: 8:00 am–7:00 pm ET, Monday–Friday
- Email: tshelp@opentext.com
*For new tickets, customers must call or log a ticket via customer portal