Business Network Support - Products and Services
Find your Business Network Support contact below, or jump to a service by selecting one here:
Active Applications |
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Toll free: 1-800-334-2255, option 2, 4, 1 |
Hours: 24x7x365 |
Email: websupport@opentext.com |
Active Catalogue |
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Toll free: 1-800-334-2255, option 2, 5, 2 |
Hours: 8:00 AM – 8:00 PM Eastern M–F |
Email: cataloguesupport@opentext.com |
Active Intelligence |
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Toll free: 1-800-334-2255, option 2, 4, 3 |
Hours: 8:00 AM – 8:00 PM Eastern M–F |
Email: gxs-dqcsupport@opentext.com |
ANX |
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Toll free: 1-877-488-8269 |
Email: anx-support@opentext.com |
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AS2 |
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Toll free: 1-800-334-2255, option 2, 2, 2 |
Hours: 24x7x365 |
Email: as2support@opentext.com |
BizConnect |
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Toll free: 1-800-334-2255, option 2, 1, 2, 2 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
BizLink |
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Toll free: 1-800-334-2255, option 2, 1, 4 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
BizManager 400 |
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Toll free: 1-800-334-2255, option 2, 1, 3 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
CSP |
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Toll free: 1-800-209-6245, option 1, 1 |
Local: 678-823-4600, option 1, 1 |
Hours: 24x7x365 |
Email: desktopmessaging@opentext.com |
Customer Portal |
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Toll free: 1-800-334-2255, option 2, 4, 2 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Desktop ASN and Desktop EDI |
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Toll free: 1-800-334-2255, option 2, 1, 1 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com |
Desktop Messaging |
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Toll free: 1-800-209-6245, option 1, 1 |
Local: 678-823-4600, option 1, 1 |
Hours: 24x7x365 |
Email: desktopmessaging@opentext.com |
Document Capture and Management |
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Toll free: 1-800-209-6245, option 1, 1 |
Local: 678-823-4600, option 1, 1 |
Hours: 24x7x365 |
Email: desktopmessaging@opentext.com |
Fax2Mail |
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Toll free: 1-866-323-9707 |
Local: 678-823-4529 |
Hours: 24x7x365 |
Email: f2msupport@opentext.com |
GMS |
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Toll free: 1-800-209-6245, option 1, 2, 1 |
Local: 1-800-209-6245 |
Hours: 24x5 |
Email: irf@opentext.com |
ICC |
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Toll free: 1-800-209-6245, option 1, 2, 2 |
Local: 678-823-4600 |
Hours: 24x5 |
Email: vanhelp@opentext.com |
Information Exchange/IEFE |
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Toll free: 1-800-334-2255, option 2, 2, 4 |
Hours: 24x7x365 |
Email: ecommreq@opentext.com |
InovisWorks |
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Toll free: 1-800-334-2255, option 2, 2, 3 |
Hours: 8:00 AM – 8:00 PM Eastern M–F |
Email: eservices@opentext.com |
Managed Services |
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Customers should use numbers provided in the Communications Guide. |
If the number is not known, please call 1-800-598-0351 |
Hours: 24x7x365 |
Notification Service for SMS |
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Toll free: 1-866-323-9707 |
Local: 678-823-4529 |
Hours: 24x7x365 |
Email: myportalsupport@opentext.com |
Notification Service for Voice |
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Toll free: 1-866-323-9707 |
Local: 678-823-4529 |
Hours: 24x7x365 |
Email: myportalsupport@opentext.com |
Production Messaging |
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Toll free: 1-866-323-9707 |
Local: 678-823-4529 |
Hours: 24x7x365 |
Email: myportalsupport@opentext.com |
RightFax Connect |
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Toll free: 1-800-540-7292 |
Protect Hours: 8:00 AM – 8:00 PM Eastern; Protect Anytime Hours: 24x7 for Severity 1 issues |
Email: support@opentext.com |
Secure Messaging |
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Toll free: 1-800-209-6245, option 1, 1 |
Local: 678-823-4600, option 1, 1 |
Hours: 24x7x365 |
Email: desktopmessaging@opentext.com |
TGMS |
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Toll free: 1-800-334-2255, option 2, 2, 1 |
Hours: 24x7x365 |
Email: help@opentext.com |
Trusted Link Enterprise (TLE) |
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Toll free: 1-800-334-2255, option 2, 1, 4 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
Trusted Link System I (TLI) |
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Toll free: 1-800-334-2255, option 2, 1, 3 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
Trusted Link for Windows (TLW) |
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Toll free: 1-800-334-2255, option 2, 1, 2, 1 |
Hours: 8:00 AM – 7:00 PM Eastern M–F |
Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
Vendor Portal (GVP) |
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Toll free: 1-800-334-2255, option 2, 4, 4 |
Hours: 8:00 AM – 8:00 PM Eastern M–F |
Email: cshelp@opentext.com |
WebEC |
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Toll free: 1-800-334-2255, option 2, 2, 5 |
Hours: 8:00 AM – 8:00 PM Eastern M–F |
Email: webecsupport@opentext.com |
Workflow Services |
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Toll free: 1-800-209-6245, option 1, 1 |
Local: 678-823-4600, option 1, 1 |
Hours: 24x7x365 |
Email: desktopmessaging@opentext.com |