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Business Network Support - Products and Services

Select a service below to find a Business Network Support contact:

OpenText™ Active Applications  

OpenText™ Active Catalogue  

OpenText™ Active Intelligence  

OpenText™ ANX  

  • Toll free: 1-877-488-8269
  • Hours: 24x7x365
  • Email: anx-support@opentext.com

OpenText™ AS2  

OpenText™ B2B Managed Services  

  • Toll free: 1-800-598-0351 (General Inquiries)
  • Hours: 24x7x365
  • Please refer to your Communications Guide for direct numbers for your environment.

OpenText™ BizConnect™  

  • Toll free: 1-800-334-2255, select options 2, 1, 2, 2
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

OpenText™ BizLink™  

  • Toll free: 1-800-334-2255, select options 2, 1, 4
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

OpenText™ BizManager400™  

  • Toll free: 1-800-334-2255, select options 2, 1, 3
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

OpenText™ Covisint  

OpenText™ Desktop ASN and OpenText™ Desktop EDI  

  • Toll free: 1-800-334-2255, select options 2, 1, 1
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com

OpenText™ Document Capture and Management and Desktop Messaging, CSP  

OpenText™ EasyLink GMS  

  • Toll free: 1-800-209-6245, select options 1, 2, 1
  • Hours: 24-hour support, Monday–Friday
  • Email: irf@opentext.com

OpenText™ Fax2Mail™  

OpenText™ Freeway™  

OpenText™ Global Vendor Portal (GVP)  

  • Toll free: 1-800-334-2255, select options 2, 4, 4
  • Hours: 8:00 am–8:00 pm ET, Monday–Friday
  • Email: cshelp@opentext.com

OpenText™ ICC  

  • Toll free: 1-800-209-6245, select options 1, 2, 2
  • Local: 1-678-823-4600
  • Hours: 24-hour support, Monday–Friday
  • Email: vanhelp@opentext.com

OpenText™ Information Exchange (IE)/OpenText™ Information Exchange Front End (IEFE)  

OpenText™ Inovisworks  

  • Toll free: 1-800-334-2255, select options 2, 2, 3
  • Hours: 8:00 am–8:00 pm ET, Monday–Friday
  • Email: eservices@opentext.com

OpenText™ Liaison  

OpenText™ Notification Service for email, SMS and Voice  

OpenText™ Production Messaging  

OpenText™ RightFax™ Connect  

  • Toll free: 1-800-540-7292
  • Protect Hours: 8:00 am–8:00 pm ET
  • Protect Anytime Hours: 24x7 for Severity 1 issues
  • Email: support@opentext.com

OpenText™ Secure Messaging  

OpenText™ Trading Grid™ Customer Portal  

  • Toll free: 1-800-334-2255, select options 2, 4, 2
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday

OpenText™ Trading Grid™ IE Experience  

  • Toll free: 1-800-334-2255, select options 2, 4, 2
  • Hours: 8:00am–7:00pm ET, Monday–Friday

OpenText™ Trading Grid™ Messaging Service (TGMS)  

  • Toll free: 1-800-334-2255, select options 2, 2, 1
  • Hours: 24x7x365
  • Email: help@opentext.com

OpenText™ Trusted Link Enterprise (TLE)  

  • Toll free: 1-800-334-2255, select options 2, 1, 4
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

OpenText™ Trusted Link System I (TLI)  

  • Toll free: 1-800-334-2255, select options 2, 1, 3
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

OpenText™ Trusted Link for Windows (TLW)  

  • Toll free: 1-800-334-2255, select options 2, 1, 2, 1
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

OpenText™ WebEC  

  • Toll free: 1-800-334-2255, select options 2, 2, 5
  • Hours: 8:00 am–8:00 pm ET, Monday–Friday
  • Email: webecsupport@opentext.com

OpenText™ Workflow Services