Support

Business Network Support - Products and Services

Select a service below to find a Business Network Support contact:

  • Toll free: 1-800-598-0351 (General Inquiries)
  • Hours: 24x7x365
  • Please refer to your Communications Guide for direct numbers for your environment.

  • Toll free: 1-800-334-2255, select options 2, 1, 2, 2
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

  • Toll free: 1-800-334-2255, select options 2, 1, 4
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

  • Toll free: 1-800-334-2255, select options 2, 1, 3
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

  • Toll free: 1-800-334-2255, select options 2, 1, 1
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com

  • Toll free: 1-800-209-6245, select options 1, 2, 1
  • Hours: 24-hour support, Monday–Friday
  • Email: irf@opentext.com



  • Toll free: 1-800-334-2255, select options 2, 4, 4
  • Hours: 8:00 am–8:00 pm ET, Monday–Friday
  • Email: cshelp@opentext.com

  • Toll free: 1-800-209-6245, select options 1, 2, 2
  • Local: 1-678-823-4600
  • Hours: 24-hour support, Monday–Friday
  • Email: vanhelp@opentext.com

  • Toll free: 1-800-334-2255, select options 2, 2, 3
  • Hours: 8:00 am–8:00 pm ET, Monday–Friday
  • Email: eservices@opentext.com

  • Toll free: 1-800-540-7292
  • Protect Hours: 8:00 am–8:00 pm ET
  • Protect Anytime Hours: 24x7 for Severity 1 issues
  • Email: support@opentext.com

  • Toll free: 1-800-334-2255, select options 2, 4, 2
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday

  • Toll free: 1-800-334-2255, select options 2, 4, 2
  • Hours: 8:00am–7:00pm ET, Monday–Friday

  • Toll free: 1-800-334-2255, select options 2, 2, 1
  • Hours: 24x7x365
  • Email: help@opentext.com

  • Toll free: 1-800-334-2255, select options 2, 1, 4
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

  • Toll free: 1-800-334-2255, select options 2, 1, 3
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

  • Toll free: 1-800-334-2255, select options 2, 1, 2, 1
  • Hours: 8:00 am–7:00 pm ET, Monday–Friday
  • Email: tshelp@opentext.com
    *For new tickets, customers must call or log a ticket via customer portal

  • Toll free: 1-800-334-2255, select options 2, 2, 5
  • Hours: 8:00 am–8:00 pm ET, Monday–Friday
  • Email: webecsupport@opentext.com