Business Network Support - Products and Services
Find your Business Network Support contact below, or jump to a service by selecting one here:
| Active Applications |
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| Toll free: 1-800-334-2255, option 2, 4, 1 |
| Hours: 24x7x365 |
| Email: websupport@opentext.com |
| Active Catalogue |
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| Toll free: 1-800-334-2255, option 2, 5, 2 |
| Hours: 8:00 AM – 8:00 PM Eastern M–F |
| Email: cataloguesupport@opentext.com |
| Active Intelligence |
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| Toll free: 1-800-334-2255, option 2, 4, 3 |
| Hours: 8:00 AM – 8:00 PM Eastern M–F |
| Email: gxs-dqcsupport@opentext.com |
| ANX |
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| Toll free: 1-877-488-8269 |
| Email: anx-support@opentext.com |
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| AS2 |
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| Toll free: 1-800-334-2255, option 2, 2, 2 |
| Hours: 24x7x365 |
| Email: as2support@opentext.com |
| BizConnect |
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| Toll free: 1-800-334-2255, option 2, 1, 2, 2 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Customer Portal |
| BizLink |
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| Toll free: 1-800-334-2255, option 2, 1, 4 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Customer Portal |
| BizManager 400 |
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| Toll free: 1-800-334-2255, option 2, 1, 3 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Customer Portal |
| Covisint |
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| Contact us |
| Covisint support portal |
| CSP |
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| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Trading Grid Customer Portal |
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| Toll free: 1-800-334-2255, option 2, 4, 2 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Desktop ASN and Desktop EDI |
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| Toll free: 1-800-334-2255, option 2, 1, 1 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Email: desktop@opentext.com |
| Desktop Messaging |
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| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Document Capture and Management |
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| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Fax2Mail |
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| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: f2msupport@opentext.com |
| Download Center |
| EasyLink GMS |
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| Toll free: 1-800-209-6245, option 1, 2, 1 |
| Local: 1-800-209-6245 |
| Hours: 24x5 |
| Email: irf@opentext.com |
| ICC |
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| Toll free: 1-800-209-6245, option 1, 2, 2 |
| Local: 678-823-4600 |
| Hours: 24x5 |
| Email: vanhelp@opentext.com |
| Information Exchange/IEFE |
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| Toll free: 1-800-334-2255, option 2, 2, 4 |
| Hours: 24x7x365 |
| Email: ecommreq@opentext.com |
| InovisWorks |
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| Toll free: 1-800-334-2255, option 2, 2, 3 |
| Hours: 8:00 AM – 8:00 PM Eastern M–F |
| Email: eservices@opentext.com |
| Liaison |
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| Client login and support |
| B2B Managed Services |
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| Customers should use numbers provided in the Communications Guide. |
| If the number is not known, please call 1-800-598-0351 |
| Hours: 24x7x365 |
| Notification Service for SMS |
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| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: myportalsupport@opentext.com |
| Notification Service for Email, SMS and Voice |
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| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: myportalsupport@opentext.com |
| Production Messaging |
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| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: myportalsupport@opentext.com |
| RightFax Connect |
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| Toll free: 1-800-540-7292 |
| Protect Hours: 8:00 AM – 8:00 PM Eastern; Protect Anytime Hours: 24x7 for Severity 1 issues |
| Email: support@opentext.com |
| Secure Messaging |
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| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Trading Grid Messaging Service (TGMS) |
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| Toll free: 1-800-334-2255, option 2, 2, 1 |
| Hours: 24x7x365 |
| Email: help@opentext.com |
| Trusted Link Enterprise (TLE) |
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| Toll free: 1-800-334-2255, option 2, 1, 4 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Customer Portal |
| Trusted Link System I (TLI) |
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| Toll free: 1-800-334-2255, option 2, 1, 3 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Customer Portal |
| Trusted Link for Windows (TLW) |
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| Toll free: 1-800-334-2255, option 2, 1, 2, 1 |
| Hours: 8:00 AM – 7:00 PM Eastern M–F |
| Customer Portal |
| Global Vendor Portal (GVP) |
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| Toll free: 1-800-334-2255, option 2, 4, 4 |
| Hours: 8:00 AM – 8:00 PM Eastern M–F |
| Email: cshelp@opentext.com |
| WebEC |
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| Toll free: 1-800-334-2255, option 2, 2, 5 |
| Hours: 8:00 AM – 8:00 PM Eastern M–F |
| Email: webecsupport@opentext.com |
| OpenText Workflow Services |
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| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |