Business Network Support - Products and Services
Find your Business Network Support contact below, or jump to a service by selecting one here:
| Active Applications |
|---|
| Toll free: 1-800-334-2255, option 2, 4, 1 |
| Local: 301-251-6510, option 2, 4, 1 |
| Hours: 24x7x365 |
| Email: websupport@opentext.com |
| Active Catalogue |
|---|
| Toll free: 1-800-334-2255, option 2, 5, 2 |
| Local: 301-251-6510, option 2, 5, 2 |
| Hours: 8:00 AM – 7:00 PM Eastern |
| Email: cataloguesupport@opentext.com |
| Active Intelligence |
|---|
| Toll free: 1-800-334-2255, option 2, 4, 3 |
| Local: 301-251-6510, option 2, 4, 3 |
| Hours: 8:00 AM – 7:00 PM Eastern |
| AS2 |
|---|
| Toll free: 1-800-334-2255, option 2, 2, 2 |
| Local: 301-251-6510, option 2, 2, 2 |
| Hours: 24x7x365 |
| Email: as2support@opentext.com |
| BizConnect |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 2, 2 |
| Local: 301-251-6510, option 2, 1, 2, 2 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
| BizLink |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 4 |
| Local: 301-251-6510, option 2, 1, 4 |
| Hours: Sunday 5:00 PM – Friday 8:00 PM |
| Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
| BizManager 400 |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 3 |
| Local: 301-251-6510, option 2, 1, 3 |
| Hours: Sunday 5:00 PM – Friday 8:00 PM |
| Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
| CSP |
|---|
| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Customer Portal |
|---|
| Toll free: 1-800-334-2255, option 2, 4, 2 |
| Local: 301-251-6510, option 2, 4, 2 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Data Quality Control (DQC) |
|---|
| Toll free: 1-800-334-2255, option 2, 4, 3 |
| Local: 301-251-6510, option 2, 4, 3 |
| Hours: 8:00 AM – 7:00 PM Eastern |
| Desktop ASN and Desktop EDI |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 1 |
| Local: 301-251-6510, option 2, 1, 1 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Email: tshelp@opentext.com |
| Desktop Messaging |
|---|
| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Document Capture and Management |
|---|
| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| Fax2Mail |
|---|
| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: f2msupport@opentext.com |
| GMS |
|---|
| Toll free: 1-800-209-6245, option 1, 2, 1 |
| Local: 1-800-209-6245 |
| Hours: 24x5 |
| Email: irf@opentext.com |
| ICC |
|---|
| Toll free: 1-800-209-6245, option 1, 2, 2 |
| Local: 678-823-4600 |
| Hours: 24x5 |
| Email: vanhelp@opentext.com |
| Information Exchange/IEFE |
|---|
| Toll free: 1-800-334-2255, option 2, 2, 4 |
| Local: 301-251-6510, option 2, 2, 4 |
| Hours: 24x7x365 |
| Email: ecommreq@opentext.com |
| InovisWorks |
|---|
| Toll free: 1-800-334-2255, option 2, 2, 3 |
| Local: 301-251-6510, option 2, 2, 3 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Email: eservices@opentext.com |
| Managed Services |
|---|
| Customers should use numbers provided in the Communications Guide. |
| If the number is not known, please call 1-800-598-0351 |
| Hours: 24x7x365 |
| Notification Service for SMS |
|---|
| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: myportalsupport@opentext.com |
| Notification Service for Voice |
|---|
| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: myportalsupport@opentext.com |
| Production Messaging |
|---|
| Toll free: 1-866-323-9707 |
| Local: 678-823-4529 |
| Hours: 24x7x365 |
| Email: myportalsupport@opentext.com |
| RightFax Connect |
|---|
| Toll free: 1-800-540-7292 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Email: support@opentext.com |
| Secure Messaging |
|---|
| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |
| TGMS |
|---|
| Toll free: 1-800-334-2255, option 2, 2, 1 |
| Local: 301-251-6510, option 2, 2, 1 |
| Hours: 24x7x365 |
| Email: help@opentext.com |
| Trusted Link Enterprise (TLE) |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 4 |
| Local: 301-251-6510, option 2, 1, 4 |
| Hours: Sunday 5:00 PM – Friday 8:00 PM |
| Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
| Trusted Link System I (TLI) |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 3 |
| Local: 301-251-6510, option 2, 1, 3 |
| Hours: Sunday 5:00 PM – Friday 8:00 PM |
| Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
| Trusted Link for Windows (TLW) |
|---|
| Toll free: 1-800-334-2255, option 2, 1, 2, 1 |
| Local: 301-251-6510, option 2, 1, 2, 1 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Email: tshelp@opentext.com *For new tickets, customers must call or log a ticket via customer portal |
| Vendor Portal (GVP) |
|---|
| Toll free: 1-800-334-2255, option 2, 4, 4 |
| Local: 301-251-6510, option 2, 4, 4 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| WebEC |
|---|
| Toll free: 1-800-334-2255, option 2, 2, 5 |
| Local: 301-251-6510, option 2, 2, 5 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Webware |
|---|
| Toll free: 1-800-334-2255, option 2, 4, 5 |
| Local: 301-251-6510, option 2, 4, 5 |
| Hours: 8:00 AM – 8:00 PM Eastern |
| Workflow Services |
|---|
| Toll free: 1-800-209-6245, option 1, 1 |
| Local: 678-823-4600, option 1, 1 |
| Hours: 24x7x365 |
| Email: desktopmessaging@opentext.com |