Retail solutions
Optimize operations, improve brand awareness and boost customer engagement and loyalty with OpenText Retail solutions
Today's challenges
Retail organizations face a number of challenges that can hinder success.
Data everywhere
Huge volumes of customer and organizational data stored within information silos limit sales and marketing effectiveness.
The need for insight
Retailers are challenged to act on collected data, wanting to better identify patterns and trends to improve brand awareness and execute faster and smarter.
Rapidly changing customer preferences
Customers want personalized experiences, requiring brands to have behavioral intelligence at their fingertips.
Lack of visibility
Creating loyal customers requires knowing where individuals want to shop and understanding brand touchpoints across all buying channels.
Customer success stories
After the upgrade to OpenText Media Management v16, we sent out a questionnaire, and 98 percent of users gave it a positive rating. The user interface is so clear and intuitive, it really helps our users get our assets to the website in the shortest time.
We wanted to have a consistent experience at every touch point, and that’s where Qfiniti has been able to help us with that focus.
The powerful combination of OpenText Vendor Invoice Management for SAP Solutions and OpenText Invoice Capture Center has effectively transformed MYDIN’s entire invoice process supply chain and our supplier relationship management. The number of staff required to manage invoice processing is 50 percent lower.
OpenText Retail solutions benefits
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Intelligently connect content to accelerate productivity
Break down information silos for more agile operations.
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Uncover value from retail data
Leverage business intelligence and analytics to boost visibility.
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Create more meaningful customer engagement
Gain a comprehensive picture of customer behaviors and relationships.
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Drive customer loyalty across buying channels
Create tailored experiences based on customer preferences.
As retail collides with adjacent consumer-focused sectors, the industry continues to undergo constant disruption. However, amid the disruption, one thing remains consistent: Consumers are becoming more powerful, with expectations of having it all.
OpenText Retail solutions
Leverage AI to optimize and automate retail
Deliver personalized, connected customer experiences
Drive sales with targeted offers based on customer insight
Leverage customer interaction analytics to drive sales
Gain superior customer and business insights with data exploration and analysis
Maximize customer lifetime value with ultra-personalized communications
Seamlessly produce, publish and distribute digital media and content
Contact us to speak with a member of the Retail team
Resources
Blogs
- Top 6 predictive analytics software benefits for the Retail industry in 2019
- Four important questions that AI can help retailers answer
- Digital transformation in retail
- The stepping stones of the customer experience journey
- AI helps you hear your customers’ voice
- Leading Malaysian retail chain digitally transforms accounts payable operations