Optimize operations, improve brand awareness and boost customer engagement and loyalty with OpenText Retail solutions
Finding new ways to engage
As doors close for many Retailers, they are looking for new ways to continue serving customers. Whether through online delivery, curbside pickup or other avenues, understanding public sentiment offers insights into new way to engage refine their offerings to survive and thrive in the new landscape.
Retailers are challenged to act on collected data to better identify patterns and trends that will improve brand awareness to keep them top of mind and execute faster and smarter.
The competition is fierce and personalized and exceptional experiences stand out. Retailers need to ensure they have the behavioral intelligence to offer a personalized experience that keep customers coming back.
Having visibility into customer needs offers insight into how individuals want to shop and interact with a brand across all touchpoints.
Customer success stories
OpenText Retail solutions benefits
Intelligently connect content to accelerate productivity
Break down information silos for more agile operations.
Uncover value from retail data
Leverage business intelligence and analytics to boost visibility.
Create more meaningful customer engagement
Gain a comprehensive picture of customer behaviors and relationships.
Drive customer loyalty across buying channels
Create tailored experiences based on customer preferences.