Like most health care providers, OCHIN’s members use fax as part of their regular patient information exchange process, especially for services that haven’t yet caught up with common EHR data-sharing technology or are on an external system.
Fax system inefficiencies, health information security concerns and rising costs resulted in organizational challenges and didn’t reflect the best standards in patient care. To address these challenges, OCHIN sought a secure, centralized fax solution that would integrate with its existing EHR.
Enter OpenText™ RightFax™, a centralized fax server solution for powerful, secure and compliant faxing capabilities across an entire health organization. Adding OpenText™ RightFax™ Connect, a cloud fax transmission service, to an on-premises RightFax server simplifies deployments by eliminating the complexity of maintaining and troubleshooting RightFax connections to an on-premises telephone system.
Paul Matthews, chief technology officer at OCHIN, described the search for a solution, “While there are a plethora of faxing vendors on the market, we chose OpenText RightFax because it is best-in-class for integrations, scalability and value. OpenText provided a level of integration into our Epic and NextGen EHR systems that we simply couldn’t get with other fax vendor offerings.”