Independent Health

Independent Health was formed in 1980 and now has nearly 400,000 members and over 1,000 associates. It serves eight counties in Western New York and its award­-winning customer service, dedication to quality healthcare and unmatched relationships with physicians and providers has allowed it to be consistently recognized as one of the highest­-ranked health insurance plans in the nation.

I’m very happy to be leveraging the OpenText Functional Testing and OpenText Application Quality Management tools because they allow us to have one set of tools that are meant to work together. We can tell one end-to-end story with one set of tools so we have a common understanding of all that is in there and it really brings everything together quite nicely.

Solution

Independent Health chose to combine OpenText™ Application Lifecycle Management with OpenText Functional Testing on premise. OpenText Application Quality Management is designed to enable teams of all sizes to deliver high quality apps with greater speed and agility. OpenText Functional Testing is an automated functional testing tool that uses automated tests to identify bugs.

“When we first started looking at OpenText Application Quality Management and OpenText Functional Testing we were just looking to save testing time,” says Trimper. "However, as time has gone on, we’re now using them to develop full blown regression suites for our products.”

The team harnesses the power of OpenText Application Quality Management for all its manual test cases and full regression sets. All test executions go into OpenText Application Quality Management to enable cohesive and standardized recording and all automated tests tie into it. Load testing software and OpenText Professional Performance Engineering is also used to conduct frequent performance testing.

“We carry out a daily test run just to have a full understanding of the health of the system. We have trending reports that we can leverage with that and we have also turned some of those into performance monitors and production with AppPulse active,” says Trimper.

Results

Using OpenText Application Quality Management and OpenText Functional Testing enables the automation and manual test teams to manage both kinds of testing more efficiently. Regression testing on some of the larger test projects are now 70% automated which knocks off two thirds of the testing that needs to be done.

“Adding automation efficiencies has allowed us to shorten our overall testing window by at least a half,” says Trimper. “We have a lot of coordination with the business and the testing takes a bit of time so to be able to reduce it by more than half is wonderful. If we do have to retest we know we can do it quickly as opposed to having a long drawn out relay cycle.”

Using automation to free testers from routine tasks enables them to undertake more important work and shortens release cycles.

“I’m very happy to be leveraging OpenText Functional Testing and OpenText Application Quality Management because we now have one set of tools that are meant to work together to allow us to test our desktop applications, websites and web applications, and to conduct work with responsive websites,” adds Trimper. “They’re going to allow us to grow into device testing and mobile testing and because they’re meant to talk to each other they can tell an end-­to-­end story of a member or a provider very well. We can tell one story with one set of tools where we speak one language. We have a common understanding of all that is in there, and it really brings everything together quite nicely.”

I think it’s incredibly important to continue to work with the OpenText team to understand the products that you have, the capabilities you have, and what features and functionality are still out there for you.