Press releases

Prime Healthcare Selects OpenText For Secure, Scalable Hybrid On-Demand Messaging

The California-Based Company and Leading National Hospital System Will Use OpenText RightFax Connect for Cloud and Off-Cloud Messaging

Waterloo, ON – 2018-10-04 –

OpenText™ (NASDAQ: OTEX, TSX: OTEX), the global leader in Enterprise Information Management (EIM), today announced today announced Prime Healthcare, one of the nation’s leading hospital systems, has chosen to add OpenText™ RightFax™ Connect to their existing OpenText™ RightFax™ implementation, providing a complete on-cloud and off-cloud hybrid fax solution.

Headquartered in Ontario, California, Prime Healthcare and the not-for-profit Prime Healthcare Foundation (Prime) employ nearly 40,000 people. Prime Healthcare owns and operates 45 acute care hospitals in 14 states. Prime Healthcare and its hospitals have been recognized among the “100 Top Hospitals” in the nation 42 times and among the “15 Top Health Systems” three times.

“A fast and secure patient information exchange is fundamental to generating successful outcomes for our hospitals, doctors, and patients,” said Will Conaway, Chief Information Officer at Prime Healthcare. “We have extensive fax traffic per month, and OpenText has proven that it can operate on our large scale. RightFax Connect has simplified our existing RightFax deployment, and it has allowed Prime Healthcare to take advantage of the flexibility and scalability of the cloud, which has addressed the time and costs associated with fax telephony.”

RightFax Connect simplifies a RightFax fax server deployment saving time and cost by eliminating the most complex part of a typical fax deployment (telephony). With RightFax Connect, OpenText creates an end-to-end, hybrid fax solutions with cloud-based fax delivery and automatic scaling for large volumes, while maintaining the same RightFax user experience and even existing fax numbers. Customers also free IT resources from time-consuming management of telephony and capacity planning.

“As the leading fax solution provider in healthcare, we are excited to expand our working relationship with Prime Healthcare,” said Stephen Ludlow, vice president of product marketing at OpenText. “RightFax Connect provides the only end-to-end, hybrid solution for RightFax. Customers like Prime Healthcare who require the simplicity, security and scalability a hybrid faxing solutions turn to RightFax Connect, the proven cloud-based communication for RightFax fax servers.”

Fax remains the primary method of secure communication between care provider and payers. Increasingly popular in the healthcare industry, hybrid fax deployments allow providers to keep their RightFax servers onsite yet leverage the cloud for fax transmissions. Providers maintain control over fax data and can benefit from existing RightFax integrations with email and other back-end systems to preserve the user experience.

In addition to simplicity, efficiency, and savings, hybrid faxing with RightFax Connect’s content is encrypted at rest and in transit, Conaway continues, “As a premier national health system, the security of our patient health information is of paramount concern. OpenText helps reduce compliance risks.” OpenText™ RightFax Connect is the only cloud service offering a complete end-to-end hybrid fax solution for RightFax backed by the strength and reliability of the OpenText™ Cloud.

For more information on hybrid faxing with RightFax Connect, visit:

For more information on enterprise fax solutions from OpenText, visit:

About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, on-premises or in the cloud. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit

Connect with us:
OpenText CEO Mark Barrenechea’s blog
Twitter | LinkedIn

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2018 Open Text. All rights reserved. OpenText is a trademark or registered trademark of Open Text. The list of trademarks is not exhaustive of other trademarks. Registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text or other respective owners.

Further information:
Ryan Hill