Press releases

Legal Aid Western Australia Modernizes Work with OpenText

Government agency migrates 15 million legal documents to OpenText and enables access for 400 users

Waterloo, ON – 2021-12-07 –OpenText™ (NASDAQ: OTEX), (TSX: OTEX), today announced Legal Aid Western Australia (WA) selected OpenText™ Extended ECM platform to improve client service delivery through better information management and enhanced collaboration.

Legal Aid WA is the largest provider of legal aid services in Western Australia and promotes access to legal services and information for all its citizens. With roughly 400 lawyers and support staff in ten locations managing sensitive content across different systems, the government agency needed a solution to provide secure, efficient access to information, boost collaboration, and integrate with their existing business applications.

“OpenText Extended ECM facilitates Legal Aid WA’s digital transformation program. Each staff member has access to the information they need to provide the best experience for our clients,” said Lee Baker, Director of Business Services, Legal Aid WA. “Extended ECM allows us to better access, use, and control our information, with compliance built in. Having information readily available when and where it is needed will improve the delivery of our services.”

OpenText Extended ECM Platform integrates content services with lead business applications to improve information flows and processes and extend governance across the organization. With an intuitive user interface and connected workspaces, it enables secure, cross-functional collaboration on tasks like needs assessments and planning.

“With the OpenText platform, Legal Aid WA is enabling their lawyers and staff to better meet the needs and requirements of their clients,” said Muhi Majzoub, Chief Product Officer at OpenText. “Effective management, governance and control of information through content services technology improves productivity, reduces risk, and modernizes their client service delivery.”

Baker added, “User feedback has been enthusiastic. We knew our staff would jump on board if we put a system in place that was easy to use and provided immediate benefits to them.”

Legal Aid WA worked with OpenText Gold partner, Hayes Information Systems, to build a roadmap, migrate 15 million documents and support the end-to-end content management solution.

Read the customer story here.

About OpenText
OpenText, The Information Company™, enables organizations to gain insight through market leading information management solutions, powered by OpenText Cloud Editions. For more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit

Connect with us:
OpenText CEO Mark Barrenechea’s blog
Twitter | LinkedIn

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein. For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2021 OpenText. All Rights Reserved. Trademarks owned by OpenText. One or more patents may cover this product(s). For more information, please visit

Further information:
Kelley Schultz