James McGourlay is Executive Vice President, International Sales, leading our sales, pre-sales, and partner teams in our Asia, Japan, Latin America and Advancing Market regions.
James joined OpenText in 1997, and previously held the role of EVP, Customer Operations. He has held many key leadership positions at in IT, technical support, product support and special projects. Previously, James was Senior Vice President of Global Technical Services at OpenText, responsible for Technical Support, Renewals, Customer Onboarding and Professional Services, managing all post-sale services, customer lifetime value, and accelerating customers’ time to value.
James has been the catalyst for tremendous growth in the OpenText Customer Services team for the Americas. He has sponsored programs such as My Support, Partner Support Program, quality audits and enhanced Customer Support programs. He and his team are also spearheading the movement towards integrations management, social engagement support for customers and continued improvements to the customer experience.
James was instrumental in the company’s early acquisitions and the OpenText Enterprise Deployment Board, which he chaired until 2010.