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The Co-operative Bulk Handling Group (CBH)

CBH Group Harvests Significant Cost Savings and Purchase-to-Pay Process Insights

The Co-operative Bulk Handling Group (CBH)  logo

OpenText ECM Suite for SAP® Solutions drives results and grows opportunities at leading Australian grain co-op

One of the biggest benefits we’ve had is that statistically we can track and measure everything and anything now, and we never had that capability before. This has significantly improved our abilities to follow up on queries, provide faster responses, and ultimately ensure that we can provide better customer service at the end of the day.

Ron Silvestri, Group Manager, Shared Services, CBH Group.


  • No clear end-to-end purchase-to-pay process
  • Highly manual, inefficient and expensive  processing of invoices



  • Optimisation and acceleration of invoice handling
  • Transparency into the purchase-to-pay process
  • The project achieved a pay-back period of 12 months on initial investments
  • 95% reduction in late payment queries from 40 down to 2 queries
  • 60% reduction in labor costs
  • Streamlined process enables payments to be delivered on time at least 90% of the time

About The Co-operative Bulk Handling Group (CBH)

The Co-operative Bulk Handling Group (CBH) is one of Australia's leading grain organisations, a co-operative with operations extending along the value chain from grain storage, handling and transport to marketing, shipping and processing. Based in Western Australia, CBH Group is owned and controlled by more than 4,500 grain growers. Its storage and handling system currently receives and exports around 95 per cent of the Western Australian grain harvest and is regarded as one of the best in the world. For more information, visit www.cbh.com.au/