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Insurance Company Avoids Paper Disaster

Chartis logo

Chartis Insurance automates underwriting for faster turnaround and improved customer care with OpenText case management system

We are able to complete more applications without adding resources, leading to greater profits and more efficient customer service.

Barry Sergeant, VP and Senior Information Officer, Chartis Insurance


  • Manual support of 25,000 paper-based files
  • Missed information and opportunities
  • Quality issues
  • Prioritization problems



  • Automated workflow eliminates paper, accelerates turnaround, improves productivity, and mitigates risk and cost
  • Reduced submission-to-quote time by 33 percent, total cost per application more than 60 percent, underwriting cycle time from 48 hours to under two hours

About Chartis

Chartis is a world-leading property, casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry’s most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. For more information, visit: www.chartisinsurance.com.