Sprint enhances customer experience with OpenText Portal
A central portal consolidates corporate content and messaging for Sprint employees and customers
- Recent merger made it difficult to ensure that users had unified and personalized access to corporate content
- Without access to critical customer care information, customer service representatives were not able to resolve issues and satisfy customer concerns and requirements
- Sprint now provides award-winning customer service as care agents have one central portal, i-Connect, to access all their tools and information
- Productivity of all employees has been improved with i-Connect’s personalized portal experience, boasting 99.5% uptime and 30 million page views a month
Headquartered in Overland Park, Kansas, Sprint Nextel offers a comprehensive range of wireless and wireline communications services bringing mobility to consumers, businesses, and government users. For more information, visit: www.sprint.com.