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du Make a Good Call With OpenText

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OpenText StreamServe provides flexible, automated customer bill production, with streamlined processes, reduced bill cycle times, and quicker cash receipts.

Bill cycle times for consumer accounts have been reduced by more than half, from an average of eight hours to just three. Enterprise account cycle time reductions have been even more dramatic, from two and a half days to just six hours.

Mohamed Hichem Saim, Senior Manager Invoicing & Publications, du


  • Customer bill production cycles too slow, delaying payment receipts
  • Difficult and time consuming to make changes to bill layout and content
  • Lack of flexibility for emerging requirements due to hard coded business rules 



  • Bill cycles reduced from many days to under four hour target with capacity for growth
  • Ability to rapidly amend bill layout with legal notices or marketing information
  • Reduction in manual workload, saving time and money

About du

du, the trading name of Emirates Integrated Telecommunications Company, is the second largest telecoms provider in the United Arab Emirates (UAE). With over 2,000 employees serving over 6.5 million mobile customers (almost 50% market share), 555,000 fixed line subscribers, 180,000 home service subscribers and over 70,000 businesses, du annual revenue now exceeds AED 10 billion. For more information, visit: www.du.ae