Services & Support

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Overview

Learn how OpenText Professional Services help deliver business success

Organizations need a great user experience that is available all the time, performs well and secures information while solving business challenges.

Leverage a team of certified OpenText™ consultants with more than 25 years of experience with the highest possible level of Information Management services.

How OpenText Services can benefit business

  • Strategic planning

    Realize business outcomes, beyond purely technical factors, and get the guidance to envision and drive future growth.

  • Single accountability

    Get a single team that is accountable to meet well-defined Service Level Agreements for customer success and satisfaction.

  • Market leading domain expertise

    Leverage a wide range of business and industry process expertise to deliver and extend solutions, while implementing supportable custom functionality and integration.

  • Flexible engagement model

    Work with a team of product certified specialists through the preferred method of engagement, whether in-region or remotely resourced.

  • Innovative problem solving

    Rely on Information Management services best practices and collaborative and direct access to OpenText Product Engineers to tackle any challenge.

  • Maximize adoption and proficiency

    Choose from virtual or classroom instructor-led training, workshops, and on-demand learning options to get training and certifications that optimize user adoption.

Service offerings

  • Strategy & Advisory Services

    Align business vision into an executable dynamic strategy to attain an intelligent, connected, secured enterprise.

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  • Customer Success Services

    Develop a custom success plan that defines clear goals, offers strategic road mapping and tracks the key metrics aligned with changing priorities.

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  • Consulting Services

    Maximize ROI with comprehensive enterprise software consulting offering strategic advice, support and solutions aligned to business objectives.

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  • Learning Services

    Leverage a comprehensive education program designed to meet the needs of all user levels and develop the technical know-how to meet challenges while boosting awareness, momentum and user adoption.

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  • Managed Services

    Select from a wide range of managed services that migrate, update, optimize or manage applications in the cloud, on-premises or hybrid environments for the compliance, security and availability businesses need.

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  • Customer Support Services

    Leverage a wide range of service and support options to proactively manage OpenText solutions.

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Leaders trust OpenText

See how customers are succeeding with OpenText services

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Pacific Life establishes a coordinated approach focusing on agility, business objectives, and a cloud-first model

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Linde improves data management and productivity with OpenText

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NAV consolidates customer communication platforms with OpenText

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Resources

Learn the 5 best practices to gain the full value from Information Management initiatives.

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4 key areas for successful Information Management transformation

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7 ways to boost user adoption

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