What is the role of AI in content management?

AI plays a pivotal role in content management , transforming how organizations and employees interact with, understand, and use information. Modern AI-driven content management solutions help put governance and security first, while improving the value of information. The result is a more powerful, personalized user experience that allows you to: Unlock insights from both structured and unstructured data across formats, including images, video, and audio. Improve content quality, organization, and control. Engage with information more naturally and with greater ease. Receive relevant, accurate answers, with content automatically filtered based on access rights and permissions.

How do users interact with AI content management solutions?

GenAI helps user interact with their content and ask more substantive questions that help them work every day. It skips the busy browsing, searching, and viewing and lets users ask questions related to their work, saving hours every day. It quickly delivers real insights in the user’s native language (even across foreign language documents). AI content management solutions reveal relationships hidden within real-world data, allowing the content to tell the story. As a result, users can automate time-consuming knowledge work and more quickly understand content with sentiment analysis, visualization, and knowledge graphics, freeing individuals to focus on higher-value tasks.

How do AI content management solutions help productivity?

Employees are overwhelmed by content sprawl, disorganization, and outdated information. In an OpenText survey by Foundry Research, 66% of employees said they lost business opportunities because they couldn’t access information quickly, and 54% spend two or more hours a day searching for what they need . AI content management boosts productivity by helping users focus on the tasks that deliver real world results and directing users to those insights within the context of their work objectives. It also protects users and the organization by eliminating data leak risks on sensitive documents.

How do AI content management solutions connect to business applications?

AI content management solutions integrate with the applications employees use every day , such as Microsoft 365, SAP, Salesforce, Guidewire, and more. These integrations help keep content and data organized into work-related contexts called business workspaces. This not only reduces everyday confusion for users but also helps to properly ground GenAI on the content and related data that are necessary to complete their work. Integration with Microsoft Copilot and Salesforce Agentforce allows users to stay within the GenAI chat of their choice but still reap the benefits of OpenText™ Content Aviator™ without switching screens.

How do AI content management solutions support compliance and governance?

They provide lifecycle governance , retention policies, legal holds, audit trails, and secure access controls. Content is encrypted in transit and at rest, with fine-grained permissions and SSO. Automated classification, versioning, and policy-based controls reduce risk and support regulatory requirements, while audit logs give compliance teams visibility into access and activity. AI can also identify sensitive content and surface compliance concerns early.

How do AI content management solutions identify sensitive content and reduce risk?

AI analyzes documents, emails, and rich media to detect sensitive information , classify it accurately within the business workspace, and apply security policies and active data leak protection. It highlights compliance risks and helps organizations enforce governance policies consistently. By ensuring AI only uses content employees are permitted to see, these solutions strengthen trust and help organizations scale AI responsibly.

What deployment options exist for AI content management solutions?

Customers have significant choice for deployment, based on their needs. SaaS, private cloud, off-cloud, and hybrid solutions are all available, running on public hyperscalers. on customer-managed cloud instances, or on sovereign data centers. Public cloud offers SaaS simplicity and collaboration. Private and sovereign cloud solutions offer secure, dedicated infrastructure for OpenText platforms, while managed services oversee operations to ensure availability and compliance. With off-cloud and hybrid solutions, customers maintain full control over their data, comply with strict regulations, and connect to leading GenAI models on hyperscalers via private accounts.

How do AI content management solutions help prepare content for AI readiness?

They connect content across repositories, enrich it with metadata to improve GenAI assistant grounding, and classify it to apply the correct compliance and security policies. This transforms scattered, unstructured data into trusted, AI-ready knowledge . With this foundation, organizations can scale semantic search, copilots, and workflow automation confidently.

AI 內容管理解決方案

Name: OpenText AI Content Management
Brand: OpenText

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為何選擇 OpenText

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vs IBM Sterling

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vs Varonis

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為何選擇 OpenText

OpenText™ Analytics Database

OpenText™ Trading Grid™ Command Center

OpenText™ Process Automation

eDiscovery 與法律解決方案

OpenText™ Core Software Delivery Platform

功能測試

PPM and Strategic Portfolio Management

OpenText™ Project and Portfolio Management

OpenText™ Service Management

可觀察性

AIOps

OpenText™ AI Operations Management

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將內容連結到業務流程，以提高生產力和加強治理

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透過整合交易資料與非結構化內容，提升 Salesforce 的效能

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服務

合作夥伴

概述尋找合作夥伴

尋找一位技術精湛且擁有合適解決方案的 OpenText 合作夥伴，以推動數位轉型

精選合作夥伴

公有雲合作夥伴

企業應用

合作夥伴

概述雲端合作夥伴

OpenText 與領先的雲端基礎設施供應商合作，提供在任何地方運行 OpenText 解決方案的靈活性

在 AWS 上遷移、優化和管理資訊管理解決方案

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透過部署在安全且全球擴展平台上的應用程式，優化效能並降低成本

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在高度安全且合規的公共雲端中部署，加速遷移和現代化

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合作夥伴

概述企業應用程式合作夥伴

OpenText 與頂尖企業應用程式供應商合作，解鎖非結構化內容，以獲得更佳的商業洞察

透過 OpenText 和 SAP 的智慧企業解決方案，最大化永續成長、價值和創新

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將內容連結到業務流程，以提高生產力和加強治理

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透過整合交易資料與非結構化內容，提升 Salesforce 的效能

了解更多

合作夥伴

開始使用

使用 AI 內容管理解決方案，解鎖值得信賴的洞察與行動。跨系統連結內容，自信地豐富並治理內容，並在人們做決策的業務流程中啟用內容。

從複雜文件中獲取上下文資訊。

不要只寫摘要。利用基於受控內容的 AI 分析、比較並驗證跨文件的資訊，讓團隊能更快做出自信決策。

安全的內容探索與聚合

在所有資料庫中發掘相關文件、事實與證據。使用權限感知的人工智慧（AI）來顯示重要內容，並將分散的內容整合為單一可信的檢視。

企業內容的 AI 準備度

為自信的決策和安全的 AI 使用準備內容。自動結構化、分類並豐富資訊，以降低風險並提昇各工作流程的準確性。

視訊、音訊和影像智能

使用 AI 來辨識多媒體中的物件、語音、場景和面孔。利用元資料豐富非結構化內容，使團隊能夠更快速地搜尋、標記、審查並採取行動。

豐富的上下文搜尋結果

擷取以管理內容為基礎的準確答案，確保員工只能存取安全、合規的資訊。

適用於商務工作流程的 AI 助理

在使用者工作的應用程式中啟用受控內容。啟用內建的 AI 助理以草擬回應、建議下一步行動，並以可信賴的資訊支援決策。

深得領導者信賴的 OpenText

使用 AI 內容管理解決方案，解鎖值得信賴的洞察與行動

從一開始就提升 AI 的準確度

對企業內容進行結構化、分類和情境化，讓人工智慧能在完整、可靠和合規的資訊上運作。
安全地擴展 AI 至企業內容。

使用 AI 治理來控制 AI 如何存取和使用知識，以便洞察保持安全、符合規範，並準備企業準備。
透過內容智能加速決策。

提供來自受管制存儲庫的準確答案。透過提供來自數千種檔案類型與內容來源的驗證洞見，減少資訊過載。
自然地搜尋並與內容互動

透過語意和對話搜尋，即時且安全地在內容中找到事實、脈絡和關係，讓團隊能夠使用自然語言獲得洞察。
在您的業務流程中運用 AI 洞察

結合企業知識與業務應用情境，協助團隊在日常流程中更快速、更有信心地採取行動。
從豐富媒體內容中解鎖價值。

將擷取的音訊、視訊和影像內容轉換為結構化、可搜尋的知識，以支援企業決策和流程。

閱讀概覽

釋放 AI 內容管理的價值

使用 AI 內容管理解決方案，連結、豐富及管理跨系統的內容。將非結構化資訊轉化為可信賴且適合 AI 的知識，讓團隊能在日常業務流程中搜尋、分析和啟用。

OpenText™ Content Aviator

透過安全可靠的 AI 內容助理大幅提升工作效率
OpenText™ Knowledge Discovery

利用知識發現技術從任何儲存庫或格式中獲得見解

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AI 內容管理正在重塑企業處理資訊的方式。透過豐富、組織和理解其內容，團隊可以更快速地取得情境、洞察力和清晰度。

OpenText™ AI 內容管理解決方案可協助組織建立由其業務流程塑造的知識圖譜。這個基金會準備可信且具備 AI 支援的知識，提供準確的答案，並啟動跨業務流程的智慧。

從 Deep Analysis 獲取 AI 路線圖

Resources

See more success stories

November 12, 2025

OpenText recognized as a Leader in General-Purpose Knowledge Discovery Software by ID

Learn more about our compliance focus, support for rich and complex formats, and use of hybrid AI.

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November 06, 2025

Five questions to strengthen your AI readiness strategy

Learn why AI readiness and GenAI success starts with trusted, connected, and compliant information.

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October 07, 2025

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Banking on intelligence: How AI content management transforms onboarding

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May 08, 2025

Transform energy, manufacturing, and asset operations with AI content management

Learn how you can streamline processes, enhance decision-making, and ensure compliance.

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April 30, 2025

Revolutionizing workflows with AI-driven workflow insights powered by AI content mana

Discover how you can enable faster, data driven decisions at every step.

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March 18, 2025

Unleash the power of an AI content assistant

Explore seven productivity gains ripe for the taking.

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March 13, 2025

Create a culture of knowing with AI content management

Discover five advantages to bringing together GenAI and knowledge management.

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February 27, 2025

Secure, trusted, and ethical AI

See how OpenText Content Aviator employs ethical AI practices and information governance expertise.

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February 11, 2025

Three ways to empower employee success with AI content management

Discover how AI is unlocking productivity for OpenText customers.

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AI plays a pivotal role in content management, transforming how organizations and employees interact with, understand, and use information. Modern AI-driven content management solutions help put governance and security first, while improving the value of information. The result is a more powerful, personalized user experience that allows you to:

Unlock insights from both structured and unstructured data across formats, including images, video, and audio.

Improve content quality, organization, and control.

Engage with information more naturally and with greater ease.

Receive relevant, accurate answers, with content automatically filtered based on access rights and permissions.
GenAI helps user interact with their content and ask more substantive questions that help them work every day. It skips the busy browsing, searching, and viewing and lets users ask questions related to their work, saving hours every day. It quickly delivers real insights in the user’s native language (even across foreign language documents). AI content management solutions reveal relationships hidden within real-world data, allowing the content to tell the story. As a result, users can automate time-consuming knowledge work and more quickly understand content with sentiment analysis, visualization, and knowledge graphics, freeing individuals to focus on higher-value tasks.
Employees are overwhelmed by content sprawl, disorganization, and outdated information. In an OpenText survey by Foundry Research, 66% of employees said they lost business opportunities because they couldn’t access information quickly, and 54% spend two or more hours a day searching for what they need.
AI content management boosts productivity by helping users focus on the tasks that deliver real world results and directing users to those insights within the context of their work objectives. It also protects users and the organization by eliminating data leak risks on sensitive documents.
AI content management solutions integrate with the applications employees use every day, such as Microsoft 365, SAP, Salesforce, Guidewire, and more. These integrations help keep content and data organized into work-related contexts called business workspaces. This not only reduces everyday confusion for users but also helps to properly ground GenAI on the content and related data that are necessary to complete their work.
Integration with Microsoft Copilot and Salesforce Agentforce allows users to stay within the GenAI chat of their choice but still reap the benefits of OpenText™ Content Aviator™ without switching screens.
They provide lifecycle governance, retention policies, legal holds, audit trails, and secure access controls. Content is encrypted in transit and at rest, with fine-grained permissions and SSO. Automated classification, versioning, and policy-based controls reduce risk and support regulatory requirements, while audit logs give compliance teams visibility into access and activity. AI can also identify sensitive content and surface compliance concerns early.
AI analyzes documents, emails, and rich media to detect sensitive information, classify it accurately within the business workspace, and apply security policies and active data leak protection. It highlights compliance risks and helps organizations enforce governance policies consistently. By ensuring AI only uses content employees are permitted to see, these solutions strengthen trust and help organizations scale AI responsibly.
Customers have significant choice for deployment, based on their needs. SaaS, private cloud, off-cloud, and hybrid solutions are all available, running on public hyperscalers. on customer-managed cloud instances, or on sovereign data centers.
Public cloud offers SaaS simplicity and collaboration.

Private and sovereign cloud solutions offer secure, dedicated infrastructure for OpenText platforms, while managed services oversee operations to ensure availability and compliance.

With off-cloud and hybrid solutions, customers maintain full control over their data, comply with strict regulations, and connect to leading GenAI models on hyperscalers via private accounts.
They connect content across repositories, enrich it with metadata to improve GenAI assistant grounding, and classify it to apply the correct compliance and security policies. This transforms scattered, unstructured data into trusted, AI-ready knowledge. With this foundation, organizations can scale semantic search, copilots, and workflow automation confidently.