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SCO is the strategic evolution of SCM. While SCM focuses on siloed transactions, SCO acts as a centralized conductor, intelligently synchronizing the entire multi-enterprise network in real-time. SCO relies on supply chain automation (performing repetitive tasks like order processing) as its engine, then applies intelligence and cross-functional coordination.

OpenText uniquely delivers SCO through its expertise in information management by transforming fragmented data into a unified, AI-ready digital platform. OpenText Trading Grid provides connectivity to seamlessly integrate and secure data exchange with all partners, enabling end-to-end visibility and actionable insights.
IoT and AI capabilities, such as those in OpenText™ Business Network Aviator, are crucial for turning massive data volumes into actionable intelligence. By analyzing real-time, integrated data from different sources, AI can predict disruptions, suggest optimal solutions, and automate exception handling. This is only possible with a resilient, scalable, cloud-native IT infrastructure built on an event-driven architecture that prioritizes security by design. Furthermore, SCO prepares your business for future innovation—by unifying and contextualizing transactional, physical, and process data, it creates the clean, reliable foundation necessary to quickly adopt and scale any new AI innovation.
SCO delivers significant ROI by driving real-time resilience and optimizing working capital. Key benefits include a predictive supply chain that minimizes disruptions, leading to improved customer satisfaction. You gain end-to-end visibility to better control inventory levels, which reduces carrying costs and prevents stockouts. Furthermore, by automating workflows and improving partner collaboration via OpenText, you achieve faster on-time-in-full (OTIF) delivery rates, lower operating expenses, and quicker decision-making for a highly competitive edge.
Yes, achieving end-to-end visibility is SCO's primary goal. True orchestration links physical movement to digital transactions. OpenText achieves this by integrating transactional data from the OpenText Trading Grid with real-world tracking data via OpenText Aviator IoT, which connects to sensors and tracking devices to provide real-time location and condition data for all assets and shipments. This unified data is then merged in a central command center, offering complete, actionable insights across the multi-enterprise network, moving you from fragmented views to holistic, real-time control.
SCO unifies operations with your existing core systems (ERP, CRM, WMS), which can be achieved via the OpenText Trading Grid network, a vendor-agnostic central integration hub, handling various data formats (API, EDI, file transfers) and performing the necessary data transformation. This ensures transactional data (orders, inventory levels, shipments) flows instantly and securely between all your internal systems and external partners. Furthermore, OpenText offers pre-built connectors that reduce the time, cost, and risk of otherwise bespoke integration projects for major ERP systems, including SAP S/4HANA, Oracle NetSuite, and Microsoft Dynamics 365.
SCO success is measured by metrics showing network efficiency and optimization. The most critical KPIs are those reflecting end-to-end performance and cash flow:

OTIF: Measures perfect order delivery, reflecting overall network health.

Inventory turnover: Shows capital efficiency and optimized stock levels through better forecasting.

Customer lead time: The total time from order to delivery, shortened by eliminating bottlenecks.

Cash-to-Cash Cycle Time: Reflects the ROI of faster, synchronized operations.

OpenText’s real-time visibility is key to accurately tracking these metrics, providing the actionable insights needed for continuous improvement.
The biggest challenges involve unifying fragmented data and managing change across multiple enterprises.

Data silos: Overcome fragmented standards using the OpenText Trading Grid as a central vendor-agnostic integration hub to perform format translation and validation across internal and external systems.

Trust/adoption: Security by design and governance ensure secure, reliable data exchange, while user-friendly dashboards, self-service, and AI-driven tools accelerate adoption and usage.

Talent gap: OpenText solves skills shortages with decades of experience providing expert enterprise advisory services and EDI / B2B managed services that augment in-house staff.
You are ready for SCO when basic automation is insufficient, and you need:

Proactive decision-making: You are tired of manually resolving exceptions and need AI-driven insights to predict risk before it impacts operations.

Unified data: Your systems are still siloed, preventing true end-to-end visibility across partners and functions.

Compliance complexity: You struggle to manage growing global e-Invoicing or B2B compliance mandates.

OpenText offers specialized Readiness Assessments and Enterprise Advisory Services, based on decades of experience, to evaluate your current maturity and create a low-risk, phased roadmap for transformation.