OpenText 首頁。

比較 OpenText Communications 與 Smart Communications

正在尋找 Smart Communications 的替代方案？OpenText Communications 提供卓越的 CCM 功能，對於品質永不妥協。

聯絡我們取得CIO文件
使用 OpenText 整合的生成式 AI 打造比 Smart Communications 更好且更快的個人化通訊體驗

智慧通訊的替代方案

此並排比較展示了 OpenText Communications 和 Smart Communications 的比較，以及為何它是尋求內建生成式 AI、文件可存取性、協調、訊息傳遞及靈活部署選項的組織的強大替代方案。

滑動查看更多內容 OpenText™ Communications智慧通訊為什麼這很重要
智慧通訊的缺點解析   
全球影響力
已檢查

23,000 名員工[1]，CCM 在全球 98 個國家部署

X 標記

250 至 500 名員工，全球據點有限，專注於美國、英國、澳洲、紐西蘭、新加坡、德國、瑞士、比荷盧、加拿大和芬蘭[2]

憑藉全球客戶通訊管理專業知識的覆蓋，充分滿足當地法規要求
知識驅動的生成式 AI 創作
已檢查
輕鬆進入可信賴的內容工作區以使用 GenAI
X 標記

不提供[3]

加速獲得批准的通訊設計和內容的途徑
符合無障礙標準
已檢查
合規的客戶通訊管理軟體，設計中內建無障礙功能
X 標記

利用第三方 Crawford Technologies 來支援無障礙環境[4]

透過讓所有使用者都能存取數位內容來降低風險和罰款
旅程管理
已檢查
完全整合的旅程映射
X 標記

不提供原生旅程映射工作流程管理通訊的個人化[5]

圍繞洞察和數據觸發器設計體驗旅程，以監控客戶健康並推動最佳行動
確保訊息確實傳達
已檢查
唯一具備開箱即用故障轉移功能的客戶通訊管理解決方案
X 標記
不提供
降低電子郵件和 SMS 訊息無法送達的風險，這對於受管制的行業尤其重要
彈性部署選擇
已檢查
隨處部署：雲端、混合或內部部署
X 標記

僅限於雲端[6]

根據您的業務和合規要求選擇部署方式

仍有疑問？聯絡銷售部門

深得領導者信賴的 OpenText

深得領導者信賴的 OpenText

內建 GenAI 和靈活部署，用於現代客戶溝通

女性在咖啡廳裡使用她的筆記型電腦閱讀

探索 OpenText Communications 如何提供企業級客戶通訊管理 (CCM) 功能，相較於 Smart Communications，具備內建生成式 AI、原生無障礙合規性、旅程協調和靈活的部署選項。選擇 OpenText 的組織可以獲得統一的客戶通訊管理、端到端自動化，並且能夠透過 AI 驅動的解決方案滿足不斷變化的客戶期望。

選擇 OpenText Communications 而非 Smart Communications 的首要原因

了解我們與 Smart Communications 的獨特之處

  • #1
    市場佔有率
    最廣泛部署的CCM解決方案[7]，連續七年被評為CCM領導者
  • 靈活
    部署
    可全球擴展，並可在雲端、混合雲或非雲環境中運行
  • 83%
    加速
    將內容工作流程加速 83%[8]

Resources

OpenText: 72 Overall Score, Smart Communications: 65 Overall Score

Aspire AnyPrem CCM Leaderboard graphic showing ‘Overall Score’: OpenText 72 vs Smart Communications 65

OpenText beats Smart Communications in capabilities, market presence, company vision, and overall strategy - based on the Aspire CCS AnyPrem CCM Leaderboard, dated July 15, 2025, which offers CCM solutions that can be deployed on-premises or in a hosted cloud configuration.

Check out the Aspire Leaderboard

IDC MarketScape CCM Automated Document Generation

Learn more

Aspire Leaderboard

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IDC MarketScape CCM Automated Document Generation

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Aspire Leaderboard

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Nationwide Building Society logo

Financial services provider streamlines customer communication and content creation

Learn more
manutan group logo

European B2B retailer provides exceptional customer communications globally

Learn more
Broadridge logo

Broadridge personalizes billions of communications per year

Learn more
Acuity logo

Insurance provider saves time, secures compliance with OpenText Exstream

Learn more
LVR Logo

Ensuring reliable communications with citizens across the Rhineland

Learn more
Tokio Marine logo

Tokio Marine improves client service with rapid delivery of policy information

Learn more
Yorkshire Building Society logo

Yorkshire Building Society improves customer communications with OpenText

Learn more
nib logo

nib targets customer communications with enhanced CCM platform

Learn more
See more success stories
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Soar to new customer communications heights with AI

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Total Experience: The strategy fueling enterprises for the future

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Customer journey success is no accident

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Create customers for life with OpenText Experience Cloud

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Nationwide interview

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Manutan interview

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Send the right messages at the right time

Watch the video

What’s new in OpenText Communications

Read the blog

Nationwide Building Society gives member communications the personal touch

Read the blog

OpenText named a Leader in three IDC MarketScape reports

Read the blog

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segment

Read the blog

Are you ready to meet the European Accessibility Act 2025?

Read the blog

Elevate policyholder and claims experience with OpenText Communications

Read the blog

Embark on a journey to next-level personalization

Read the blog

Manutan combines digital services with the human touch to delight customers

Read the blog
See more blogs

What’s new in OpenText Communications

Read the blog

Nationwide Building Society gives member communications the personal touch

Read the blog

OpenText named a Leader in three IDC MarketScape reports

Read the blog

OpenText named a leader in the 2024 Aspire CXP and CCM Leaderboard market segment

Read the blog

Are you ready to meet the European Accessibility Act 2025?

Read the blog

Elevate policyholder and claims experience with OpenText Communications

Read the blog

Embark on a journey to next-level personalization

Read the blog

Manutan combines digital services with the human touch to delight customers

Read the blog

我們能如何幫助您？

註腳

註腳

  1. [1] OpenText，關於我們，截至 2025 年 3 月 24 日
  2. [2] Aspire Leaderboard，《智慧型通訊獨立審查》，截至 2025 年 7 月 15 日
  3. [3] Smart Communications，《新一代客戶通訊管理軟體》，截至 2025 年 3 月 24 日
  4. [4] Smart Communications，Crawford Technologies 與 Smart Communications 的合作，截至 2025 年 3 月 24 日
  5. [5] IDC，《IDC MarketScape：2024 年全球智慧型客戶通訊管理廠商評估》，2024
  6. [6] Smart Communications 明確表示，其僅提供雲端服務 – SmartCommunications，《Scale SMARTER with SmartCOMM™》，截至 2025 年 3 月 24 日
  7. [7] OpenText 部落格，《OpenText 在 3 項 IDC MarketScape 報告中獲評為領導者》，2025 年
  8. [8] OpenText、Nationwide Building Society，截至 2025 年 3 月 24 日