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规模化信息管理

OpenText Observability and Service Management

由人工智能提供支持的 IT 运营，具有情境和控制权

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测试

  • 知道
    您拥有的
  • 预防
    代价高昂的事件
  • 服务
    带人工智能控制

概述

重构 IT 运营模式，革新传统工作方式

IT 运营部门需要采用人工智能，但缺乏准确的情境服务模型，不断对事件做出反应，无法控制风险。

OpenText™ Observability and Service Management 通过 OpenText Operations Platform，为 AI 成功提供所需的控制权和情境，该平台将发现与 CMDB、AIOps、可观测性、自动化和服务管理进行统一。
获取《重塑 CloudOps》电子书

Observability and Service Management 如何助力业务发展

清晰洞察业务现状。从容开展运营工作，全面掌控运营流程。

  • 整合帮助台

    借助由自助服务、生成式 AI 和移动访问驱动的单一解决方案，统一服务体验并降低成本。自动执行流程、减少工具数量、加快部署速度，并提升体验，而无需开发人员介入。

  • 了解您的环境

    揭示环境中的未知因素。全面、可扩展且快速的发现功能可揭示所有资源及其连接，无论其位于云端还是本地。

  • 减少运营浪费

    借助由生成式 AI 驱动的可组合 CloudOps 平台，无缝集成多个供应商、统一编制报告并确保持续自动化。

  • 实现全面可观测性

    整合云和数据中心信息，以便快速定位根本原因，自动执行服务恢复，并达成服务水平目标，同时削减开支。

IT 运营团队的 6 个步骤

Observability and Service Management resources

See more success stories

  • Agentic AI without service context can fail if agents naively trust in a landscape of disconnected, inaccurate configuration data. OpenText™ Universal Discovery and CMDB provides a “living service model” that maps 100% of assets to business services. Without this total asset visibility, your AI agents are essentially guessing, which increases operational risk of improper actions.

  • Intelligent service management transforms the traditional, reactive service desk and network operations center into a proactive engine. By using AI and automation to resolve issues before they reach a human agent, organizations can target a 50% reduction in tickets, incidents, and cases. This isn't just about IT; it extends these efficiencies to HR, facilities, and finance, directly reducing variable labor costs and allowing teams to focus on strategic initiatives rather than manual "firefighting”.

  • Observability tells you something is broken; OpenText™ AI Operations Management uses predictive AI to tell you it’s about to break. By targeting a 50% reduction in time to root cause (often before an outage), we help you reclaim thousands of man-hours currently wasted in manual firefighting and help protect revenue continuity.

    AI in ITSM is delivering ROI. Why are most organizations leaving value on the table?

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    Introducing OpenText Network Observability: The future of hybrid network management

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    Why your IT operations can’t stay reactive in the AI era

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    Auto-remediate incidents before users feel the impact

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    Is your CMDB ready for the demands of today and the future?

    Read the blog

    Introducing OpenText Network Observability: The future of hybrid network management

    Read the blog

    Why your IT operations can’t stay reactive in the AI era

    Read the blog

    Auto-remediate incidents before users feel the impact

    Read the blog

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